We stay at Plaza Pelicanos Grand Section, we had a wonderful time. The Staf fwas very gracious and helpful. We are not big eaters or eat on a grand scale, and I must say that the selection of food both in the Restaurants and in the buffets, I would think would be more than anyone would want or expect. We... more

I stayed at this hotel in early June 2009. I came with one friend from the U.S. and we met up with my Mexican girlfriend and some of her friends (all of us in our upper 20s). This hotel is exactly what I expected - a moderately priced all-exclusive hotel with decent pools, and decent rooms. Nothing too luxurious and... more

Horrible time. My son lost his wristband on day 5 and we were told it would be $50 to replace it. I ended up cleaning the pool filters to find it. We had money stolen from our room. We were told there was no room on excursions because we refused to listen to the time share pitch. We were given... more

My girlfriend and I were planning our first "no kids" vacation after working our butts off all year. We were so excited about this trip and had read previous reviews warning travelers to stay away from the Plaza of Hell, but we assumed that they may have had high expectations. We should have listened. After our long flight we arrived... more

I traveled to the Pelicanos and stayed from May 5-13. I booked through Shell Vacations 9 months prior to arriving and had read all the reviews. I was worried initially but since Im not picky and was going to be at the hotel pretty much only to sleep I thought I'd give it a try. On arrival the front desk... more

I have visited Pelicanos ten times over the last 25 years, sometimes with spouse, once with a friend, and many times alone. The staff (housekeeping, front desk, concierge, waiters, hostesses, bellmen) are friendly and helpful. The front desk manager graciously accommodated my request for a restaurant upgrade for the AI package. The ala carte restaurants have wonderful menus/meals, and the... more

I travelled between April 25 and May 3, 2009 with my girlfriend. I'm 27 and she's 22. First, I'll try to explain the difference between the Grande and Club Sections. Basically they're at seperate ends of the hotel with a big common section in the middle. The Grande section is much nicer, more of an older crowd and more expensive.... more

when i arrived at los pilicanos i was suprised how small the resort was. when we checked in the front desk was quite rude aswell, thank god for the rest of the trip that same guy never showed up again. the food is absolute [--], especially breakfast. i found hair in my food in almost every meal. and all the... more

We have been in a Club Section from April 18 to May 02, 2009.It was an excellent vacation.It was our first visit to Puerto Vallarta.I read a lot of bad reviwes about this hotel but we were happy with our choice.Everything was perfect ,everybody in the hotel was helpfull.In this hotel there were not a timeshare people and we were... more