First off the Ownership and Management had better put the right pictures on this forum because some of the pictures profiled are not representitive of the brands for the hotel. "Beach Resort" and "Grand Beach Resort" both brands are different and completely different buildings. Pictures are misleading to entice folks to book this, is a big no-no in marketing. I... More

What can I say about this resort? It had good points and not so good points. The good points. When we checked in (at 2:00 am thanks to Sunwing) we were the only guests that got off the bus there. That was a bonus. No line-up and check-in was fast and courteous. We had booked a garden view room and... More

I have stayed at the Plaza Pelicanos several times and I will Never again subject myself to the treatment at this resort. They are liars. The front desk and the staff do not communicate so you get several different stories. And now with the sunset plaza built right in the middle, you have a huge walk to get from side... More

This was a lovely resort, clean, well kept, good service, fun things to do but later in the week large groups of mexican students came in & music got very loud & they were up all night whooping & hollering so it wasn't as nice in the latter part of the week. More

We stayed in the club section, it was amazing. The service was perfect, the food was delicious and we had a blast! We were so sad to leave. The views of the city were gorgeous from the beach. I don't understand all the poor reviews this place has, I have been to many resorts and this place was the cleanest... More

We really enjoyed our stay at the Pelicanos Grand. The staff is truly amazing -- they really make this place top-notch. The facilities and the rooms were really nice and everything was very clean. I would say it was probably a three-and-a-half star experience - very nice and modern but not luxury. There is granite-look and stone tiling throughout the... More

We have been staying at this location for over 25 years (yes...there have been numerous renovations!) and love it for its consistency of great service, awesome beach, good food and drink, and comfortable and clean rooms. No, this is not a US style place and guests should go to the likes of a Marriott/Shearton/Etc. if that's what they expect. We... More

In contrast to our experience with the Grand Miramar, we have found our experience through Shell Vacations and Plaza Pelicanos a breathe of fresh air. Staying at The Grand units, not the Club, as given us the pleasure of a vacaction one strives to achieve. The staff is accomodating, finding us deals on golf and any other fun activity we... More

My trip to Puerto Vallarta was aweson!.I stayed at Plaza Pelicanos Grand!. You have to pay attention whe you reserve to the correct one, cause they have another hotel Plaza Pelicanos but is a Club but is not nice, the good one is The Grand..The food is ok, the rooms are not luxurys but they are fine for the value..I... More