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All 81 Zihuatanejo hotels

Viceroy Zihuatanejo

4.5 of 5
Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
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3 Nights For Price Of 1
Viceroy Zihuatanejo
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Ranked #13 of 81 hotels in Zihuatanejo
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427 reviews from our community

Traveller rating
    313
    66
    23
    15
    10
See reviews for
Families
43
 
Couples
224
 
Solo
8
 
Business
11
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

Just returned from Zihuatanejo last weekend and it was my first time to stay at the Viceroy.What an incredible resort .I have my favorite resorts that I stay at up and down the Mexican Pacific Coast for many years and I have to say this one has unequivocally became my # 1 destination .This is a very special place ,breathtaking... More

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review
15 June 2013

Mr Harris, it was truly a pleasure to have you with us in the resort. I am very happy that you enjoyed your stay with us in our little paradise on Playa La Ropa and we are looking forward to welcome you back to ´Zihua´ very soon. Warm regards Martin More

Chicago
1 review
2 of 5 stars Reviewed 6 June 2013

We ( my daughter, son in law and grandson who is 15 months old) are visiting Zihuatanejo and ate at La Marea restaurant at the Viceroy last night. Although we had a reservation, we were not greeted when we arrived but snagged a waiter who alerted a host who seated us. We waited for a high chair. We were not... More

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Martin K, General Manager at Viceroy Zihuatanejo, responded to this review
10 June 2013

Dear Mary C, I am very sorry to hear that you have had a negative dining experience at La Villa restaurant here at the Viceroy hotel. I can promise you that I will address your experiences with our management team as I do take your feedback very serious. We are known here in Zihuatanejo as well as in Mexico for... More

la canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 26 May 2013

If I stay at a Howard Johnson’s I have different expectations than when I stay at a luxury resort. At both hotels, I expect to be treated politely but I certainly don’t expect the same level of service at the Howard Johnson. Several years ago, I took two back to back vacations one was in Maui at the Four Seasons... More

Was this review helpful? Yes 1
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review
27 May 2013

Dear Mrs. Harb, I am very sorry that your experience with us here at the Viceroy Hotel did not meet your expectations. I can guarantee you that I will immediately look into the gaps in service you have identified. I am aware that we have had an influx of children in the resort over the spring break and that we... More

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 24 May 2013

We recently traveled to Zihautanejo for a romantic getaway, birthday celebration, and to ultimately escape the stress of Los Angeles. The flight was direct via Alaska. It's only 3 hours. Upon arriving the hotel arranged for our transfer. We carried-on luggage as bathing suites and cover ups are all that is needed. We were at the hotel within 30 minutes... More

Was this review helpful? Yes 1
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 16 May 2013

My husband and I had a wonderful week honeymooning at the Viceroy Zihautenjo. The grounds are beautiful and we enjoyed our private dip pool in our lagoon suite! The daily delivery of coffee and pastries for breakfast was perfect and a great way to start off each day. Our first night we had dinner at La Marea and found the... More

Was this review helpful? Yes 1
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review
17 May 2013

Dear Evita W, Thank You very much for your comments. I am very happy that you enjoyed your honeymoon with us, congratulations again. I am very glad to hear that you enjoyed our amenities and that you have had a great dinner under the stars on the beach….I will forward your comments to our team, thank you very much again... More

Henderson, Nevada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 May 2013

I have read several reviews of others stating this place is run down. My wife and I did not see that, just normal wear and tear. Our room (33) was over the kitchen a bit noisy, we asked to be moved. Went to a room with a pool(26). The water pres. in the shower not up to par but, you... More

Was this review helpful? Yes 3
CBdelaM, Guest Relations Manager at Viceroy Zihuatanejo, responded to this review
9 May 2013

Dear 99Soulmates I appreciate your feedback especially in such a positive and constructive way you did. I am glad to learn that you enjoyed our services and facilities and please rest assured that we will look into your recommendations as we wish to continue providing the service that we are recognized for. See you in the turtle season !! Viceroy... More

ny
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 19 April 2013

I dont know, I am partial to Mexico and especially to Zihuatenejo as I have been there many times and even before in the 70s when it was a undeveloped fishing village, so maybe my review is tainted but at least I disclose it. We had stayed at the tides a while back and decided to spend thanksgiving there 2012.... More

Was this review helpful? Yes 4
CBdelaM, Manager at Viceroy Zihuatanejo, responded to this review
26 April 2013

Dear Mr. docovNy, Warmest greetings from Viceroy Zihuatanejo. I appreciate your feedback especially in such a positive and constructive way you did. I am glad to learn that you enjoyed your stay and really look forward to keep welcoming you for many years to come. Gracias, Viceroy Zihuatanejo ! More

San Francisco Bay Area
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 9 April 2013 via mobile

Viceroy Zihuatanejo was the most relaxing vacation I've ever experienced. Want a private dinner? They will set a table, white linens, candles, etc. at a place of your choosing . . . under a palm tree, on the beach under the stars, or just in your room. Very romantic. Their restaurants will seat you indoors (open air) or on the... More

Was this review helpful? Yes 1
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review
11 April 2013

Dear Mr. JeffryO Thank you for taking the time to providing your comments !! On behalf of all the staff we appreciate your preference and we really look forward to keep welcoming you for many years to come. Sincerely, Carlos Blanco General Manager More

Chicago, Illinois
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 April 2013

My husband and I took our two kids to Zihua for spring break. We spent a lot of time at Playa La Ropa. We had drinks at the beach bar at Viceroy one afternoon. The bartender was really great. The atmosphere was perfect. Tamarind margarita was delicious!

Was this review helpful? Yes 2
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review
11 April 2013

Dear Mr. LuisAlbaK Warmest greetings from Viceroy Zihuatanejo !! Thank you for providing your comments regarding your recent stay at Viceroy Zihuatanejo. I am very glad to learn that you enjoy the hotel was a pleasure to have had you with us. Looking forward to welcoming you back in a not too distant future. Gracias. Best regards, Carlos Blanco General... More

Mexico City, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 April 2013

Just had a great 5 night stay at the hotel and it was amazing. Room was really nice (beach suite), food was great (specially the pulpos al ajillo con arroz), really friendly and attentive staff, great, quiet location and a really nice spa (ask for Modesta). Really enjoyed it!

Was this review helpful? Yes 2
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review
11 April 2013

Dear Ms. JimenaBogota, Read these comments motivate us to continue providing a quality service you deserve. Thank you for choosing us to spend your vacations. We hope to welcome you back and not to distance future. Gracias, Carlos Blanco General Manager More

 
 
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Additional Information about Viceroy Zihuatanejo

Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Zihuatanejo Hotel
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo
Villa Del Sol
Address: Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
Phone Number:
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotels in Zihuatanejo
#6 Family Hotels in Zihuatanejo
#7 Romantic Hotels in Zihuatanejo
#8 Luxury Hotels in Zihuatanejo
Price Range: ££
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico’s premier beaches to make up the romantic Viceroy Zihuatanejo. Seventy guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican-Pacific cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 
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