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DoubleTree by Hilton Hotel Mexico City Airport

3.5 of 5
Avenida Javier Rojo Gomez No. 630, Mexico City 09310, Mexico
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DoubleTree by Hilton Hotel Mexico City Airport
Ranked #132 of 258 hotels in Mexico City
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16 reviews from our community

    Trip type
Traveller rating
    5
    6
    2
    0
    3
Date Rating
Suva, Fiji
1 review
4 of 5 stars Reviewed 21 May 2013 NEW

I was pleasantly surprised with the friendly service and the the ammenities provided by the Hotel. Staff were very warm and genuine and ready to assist whenever approached. The rooms are spacious with a large comfortable bed and nice spacious bathroom. I only spent one night here in transit on my way home and was able to get a good... More

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Review collected in partnership with DoubleTree by Hilton

streamwood, United States
1 review
5 of 5 stars Reviewed 17 May 2013 NEW

home away from home, i came here with my 2yr old child. the staff greeted me very warmly gave us fresh warm cookies, yum! only problem was the airport cab ppl didnt know the hotel or its location. so please provide them with an address and everything will go smoothly. i enjoyed my stay here.

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Review collected in partnership with DoubleTree by Hilton

DoubleTree by H... M, Assistant General Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review
21 May 2013

Dear Mr. Doose, I am so glad to hear about your comments regarding the service at our property. Please know that your feedback is extremely important to us and we are more than happy to assist you with anything you should need. I was glad to notice that you enjoyed your stay with us; however, I understand that you were... More

Salt Lake City, Utah
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 May 2013

This is the first time in a long time I've felt legitimately, warmly welcome in a corporate hotel. Literally everyone working here seems pleased to see us and wants to facilitate our stay. Everything was perfect, from the comfort of the bed to the fruit at the breakfast buffet. Had a really nice yoga practice in the top-floor gym. The... More

Was this review helpful? Yes 1
DoubleTree by H... M, Assistan General Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review
7 May 2013

Dear Guest, It is a pleasure for me to greet you and at the same time, send you the warmest regards on behalf of all of our staff here at the Double Tree by Hilton in Mexico City. We are extremely pleased to have the opportunity to read your feedback regarding our services. I’d like to thank you for taking... More

McKinney, United States
1 review
4 of 5 stars Reviewed 16 April 2013

Hotel is very clean, room and bed very comfortable. Bathroom is very modern & clean. Staff was helpful. Location of the hotel is OK, but I did not find very many restaurant selections in the surrounding area (you did have a mall and a few local spots). I do recommend this hotel

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Review collected in partnership with DoubleTree by Hilton

DoubleTree by H... M, Assistant General Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review
19 April 2013

Dear Guest, Please receive greetings from the staff of DoubleTree by Hilton Mexico City Airport Area I am glad to see the comments about the service in our property. We would love to welcome you back in our property with our delicious chocolate chip cookie. Please don't hesitate to contact us if need something related with our property. More

Chihuahua
Top Contributor
100 reviews 100 reviews
51 hotel reviews
Reviews in 43 cities Reviews in 43 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 28 February 2013

Recently converted from another brand, this hotel's room are the nicest I have been in any other doubletree. But make no mistake: even thought it is advertised as "airport" you will travel 15 minutes south from the terminal, when there is no traffic. This hotel is onky recommended if you have business in the Iztapalapa area, but beware as the... More

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See 10 more reviews by Signore_Colomo for Mexico City
DoubleTree by H... M, Assistant General Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review
1 March 2013

Dear guest, Please receive greetings from DoubleTree by Hilton Mexico City Airport Area, we want to thank you to take the time and give us your comments Our guest are the most important to us, we really appreciate your feedback because we have noticed that you like our rooms. Unfortunately you don´t like the area, but we could give you... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 25 February 2013 via mobile

We stayed only for one night, at the arrival everyone was very helpful and nice. Service seemed really committed and genuine. The rooms were nice and the whole hotel seemed well up kept. The only issue we had is that we asked for a wake up call one hour before our shuttle and the call never came through, fortunately we... More

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DoubleTree by H... M, Assistant General Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review
27 February 2013

Dear guest, I´m glad to hear about your comments, regarding the service you received at our hotel. I´m aware that you have an incident to our wake up call and I want to express a deepest apology for this situation. Your feedback is incredibly significant to us, because our guest are very important . We will make sure to take... More

Colorado
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 5 February 2013

Turns out the owner is too cheap to have heat and when its 40F out its really really cold in the rooms and you will get no sleep also the elevator is way too fast when two try to use it the second person gets hit hard with the doors

Was this review helpful? Yes 1
DoubleTree by H... M, Assistant General Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review
6 February 2013

Please receive sincerely greetings, I´m glad to hear about your comments, regarding the service you received at our hotel. I´m aware that you went in a disappointing experience in our hotel and I want to express a deepest apology for this incident. Your feedback is incredibly significant to us, because our guest are very important to us. We will make... More

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Northern New Jersey
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 January 2013

I had an incredibly strange experience at this hotel. I am a Diamond member and clock about 45 stays at Hilton properties (mostly in the US). I stayed here with my wife and my sister-in-law the night of December 31. I know it is New Year's Eve but my overall experience is nothing short of strange. We arrived to the... More

Was this review helpful? Yes 2
DoubleTree by H... M, Assistant General Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review
8 January 2013

Dear Guest, I´m glad to hear about your comments regarding the service you received at our hotel. I want to express a deepest apology for the inconvenience had on your stay at our hotel. We read your comments and are worried about it because you as a Diamond Honor Member are one of the most important guest to Hilton, you... More

Cork
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 15 December 2012

After a long days travel from Ireland via Amsterdam ,we attempted to check in to this hotel on the 30th oct last,on producing my booking ref(made by my travel agent)humberto the receptionist informed me that he didn't have my reservation.having Been in the hotel business for many years,I quietly asked my wife to take a seat,and took Humberto to task... More

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DoubleTree by H... M, Assistant General Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review
19 December 2012

Dear Mr Michael R., We really appreciate your comments, our guest are the most important to us, that is why we want to be sure that your stay with us was pretty good. I dare to ask your confirmation number, in order to monitoring your reservation and work with our team members preventing something similar in the future. Please receive... More

A TripAdvisor Member
4 of 5 stars Reviewed 5 May 2013
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Review collected in partnership with DoubleTree by Hilton

DoubleTree by H... M, Assistant General Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review
Google Translation
15 May 2013

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Additional Information about DoubleTree by Hilton Hotel Mexico City Airport

Also Known As:
DoubleTree By Hilton Hotel Mexico City Airport
Address: Avenida Javier Rojo Gomez No. 630, Mexico City 09310, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites
Hotel Style:
#22 Business Hotels in Mexico City
Price Range: £
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel Mexico City Airport Area, set in Mexico City’s commercial area, just 15 minutes from Terminal 2 at Benito Juarez Mexico City Airport (MEX). Take a trip to the nearby Six Flags park or indulge in some retail therapy at Parque Tezontle Mall. Let our friendly staff welcome you with a freshly baked DoubleTree cookie at check-in, and show you to your homely guest room or suite. All accommodations at this Mexico City hotel feature warm, modern décor and premier amenities, to ensure a comfortable stay for every guest.Stay at this Mexico City hotel and enjoy top amenities. Maintain your fitness routine in the hotel’s large fitness center with a range of equipment, including both cardio machines and weights. Stay on top of work in the business center, fully equipped with high-speed internet access, fax, printing and photocopying capabilities. Host your meetings and events in the hotel’s 7,500 sq. ft. of flexible meeting space. Wind down after a long day in the hotel’s restaurant, La Hacienda, which offers succulent steaks in a homely, contemporary setting ... more   less 
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DoubleTree by Hilton Hotel Mexico City Airport
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