I stayed here for the first time in a 1 BR suite in building 12 from 2/14 to 2/18. This is a newer place on the cancun strip. The pluses- great pool with swim up bar, easy beach access with plenty of chairs and sunbrellas, good location- accross the way is La Isla mall with food and shopping and right... More

Im traveling with 3 young boys. This is written on day 2 of our 1 week trip. Location of hotel is great, right across from the mall which has the aquarium and shops. Hotel pool, kiddie pool, and water slide were all big hits with my kids. Kept them busy for hours on end. Beach is also very nice but... More

First time at Westin Lagunamar. Amazing! They treat you like royalty! The service and staff really make the Westin stand out. It started with Hector at the front desk who was very helpful and never stopped. We exchanged timeshare and got a 2 bedroom villa. I think every room has an ocean room. Well equipped rooms. My only complaint is... More

First time to Cancun area. Stayed at the Lagunamar from 2/11-2/17/12 in a king suite and found this resort beautiful. We loved the property and location. We stayed in building 3 on the 7th floor and had an incredible view of both beach and pool from both front room and bedroom. Staff at this hotel were all so friendly and... More

The staff is the main reason this is a great hotel. Staff was friendly and smart all around: in pools, reception, room service, concierge, beach, etc. Cleanness and convenience were spread as well: rooms, shop, restaurants, beach services. The downside: the internet doesn't work. It's free and the problem was advised by the staff in advance. I think it's a... More

I just returned from a week at the Westin and I had some good experiences and some that could be improved. First, we arrived and were told we were the first people to stay in our room because it was a newly finished wing of the resort. The rooms were beautiful and everything looked great but the hot water didnt... More

Stayed at the Westin Lagunamar 3 time in the past 2 years. When traveling with all the guys we will NOT stay anyplace else. Each time we go back, all the staff remembers us. The staff is always willing to help. Weather your asking for a nice place to go eat dinner, or a great place to go party. The... More

Going back in May. Third Time in 2 years and I cannot get enough of this place. The property is so beautiful not to mention the people who work there. Thank you Claudia, Adriana, Abraham, Braulio, Juan Jose, Pedro, William, Carlos and Valentin. Lagunamar should be proud. All you guys are fantastic and we thank you for that. Sorry I... More

Stayed at the Westin Lagunamar February 6th through 11th. Beautiful resort, very friendly staff. All in all, had a good stay. But wanted to give a heads up to people with a few things we struggled with. First of all, the good: GREAT location! The La Isla mall is right across the street which gave us plenty of options for... More