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The Westin Lagunamar Ocean Resort Hotel Reviews, Cancun

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The Westin Lagunamar Ocean Resort

4.0 of 5
Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
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The Westin Lagunamar Ocean Resort
1,309 traveller photos
Ranked #16 of 172 hotels in Cancun
4.5 of 5 stars 1728 Reviews
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1,728 reviews from our community

Traveller rating
    1,068
    465
    115
    54
    26
See reviews for
Families
713
 
Couples
692
 
Solo
35
 
Business
14
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Williamsburg, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Great Resort”
5 of 5 stars Reviewed 21 May 2013 NEW

We just stayed there in May 2013. Excellent resort to stay. Customer service excellent. Location is excellent. Omar and Gustavo from reception and Violeta from Consierge dept. Miguel from sales are super super nice and helpful. I would highly anyone who are looking place to stay in Cancun.

Was this review helpful? Yes 1
See 3 more reviews by Fistik56 for Cancun
NH
1 review
“LOCATION IS AMAZING BUT PEOPLE MAKE THE DIFFERENCE!”
5 of 5 stars Reviewed 21 May 2013 NEW

As an owner you are always  excited to come to your home resort and given that this was my first visit, I pretty much did not know what to exoect! However from the moment I arrived my expectations exceeded my thoughts!! I was greated with such warmth and friendliness. One person stands out and that was our bell hop Hector!... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
21 May 2013

Dear Guest, We would like to thank you so much for your amazing comments about your first visit as an owner! We are glad to read that your expectations had been met and that our associates provided you a refreshing stay. We will recognize Hector and all our staff. We hope to welcome you soon at your home away from... More

Watertown, Massachusetts
1 review
1 helpful vote 1 helpful vote
“The service is the difference”
5 of 5 stars Reviewed 20 May 2013 NEW

The Westin Lagunamar is gorgeous. Beautiful tropical beach, two unbelievable swimming pools, view of the ocean from each and every room. A lot of resorts have that though, right? What they don't have is the staff of the Westin Lagunamar. I've read countless reviews that used the same line, "they treat you like family" and was a little skeptical before... More

Was this review helpful? Yes 1
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
21 May 2013

Dear Guest, We really appreciate comments like yours, thank you for amazing review. We enjoy creating moments that our valuable guests will never forget and we care about every detail to make your experience renewing and refreshing. We to welcome you soon at your home away from home! Sincerely, The Westin Lagunamar Management Team More

Gloucester, Massachusetts
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Great Property!”
5 of 5 stars Reviewed 20 May 2013 NEW

Everything about this hotel was great, the rooms, the staff and the food/drinks! We thoroughly enjoyed our stay and have recommended this property to several people already. The rooms are very spacious, and the staff goes above and beyond to make you feel as comfortable as possible. One minor complaint would be that the pool wasn't as warm as I... More

Was this review helpful? Yes 1
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
21 May 2013

Dear Guest, We are thrilled to read that you enjoy the rooms, the restaurants and the staff, our convenience location also; we would to thank you for posting a review about our resort.Looking forward to welcome you near future! The Westin Lagunamar Management Team More

Norwalk, Connecticut
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Great Resort, Great location, bad WiFi”
4 of 5 stars Reviewed 19 May 2013 NEW

Stayed May 11-18, 2013. The resort is wonderful. The staff is very friendly and looked to be enjoying their jobs. Our concierge Alicia really treated us well, and gave us some great restaurant recommendations. She made planning our week of activities fun! The food in the hotel restaurants is quite good and very safe! Only complaints were the Wifi which... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
20 May 2013

Dear Guest, We would like to thank you for choosing Westin Lagunamar Resort and we hope to have the opportunity to welcome you back to our resort on your next visit to Cancun. We are working on the WiFi service now to provide you and our guest with a relaxing stay and please contact us at: lagunamaroceanresort@westin.com for further assistance... More

Boston, Massachusetts
1 review
“OH MY GOD, THE WIFI”
2 of 5 stars Reviewed 19 May 2013 NEW

When I came in, we waited for another hour because the guy at front desk said the room is not available yet. So we decided to kill some time on our phone, and our phone could not even connect to WIFI. I later connected the WIFI on my laptop, when we checked in, it is really slow and inconsistent. We... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
20 May 2013

Dear Guest, We are sorry to hear about your experience in our resort. We apologize for the WIFI inconvenience we are working to improve this. We truly appreciate your comments and feedback for improvement in restaurants areas and we want you to give us an opportunity to show you the real Westin Lagunamar experience. Please contact us at: lagunamaroceanresort@westin.com for... More

Hudson, Florida
1 review
1 helpful vote 1 helpful vote
“"Treat you like family"”
5 of 5 stars Reviewed 18 May 2013 NEW

Our 2nd visit to Lagunamar. May 6-12. Husband & I were joined by son & daughter-in-law. Everyone had a great time because of the wonderful staff. Lucio was our Gold Elite SPG concierge. Again. He makes us feel like family. We were so pleased to find out he was to take care of us again. Felipe @ the poolside bar... More

Was this review helpful? Yes 1
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
20 May 2013

Dear Guest, Thank you for coming back to your home away from home, your wonderful words and comments makes us believe that our efforts on service and care were worth it.We love making you feel like home and we are glad to know that you had the truly Westin Lagunamar Service and Experience. Please come back soon! Sincerely, The Westin... More

Williamsburg, Virginia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
40 helpful votes 40 helpful votes
“Fantastic Vacation”
5 of 5 stars Reviewed 18 May 2013 NEW

We stayed at the Westion 3 - 17 May . the weather was right on , temps were 85-88 daytime , not a drop of rain, just could not ask for anything better. We have stayed here sveral time , and I always have Violeta for my concierge, She is the MOST OUTSTANDING CONCIERGE EVER!!! she makes sure you get... More

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See 3 more reviews by Virginiaarv for Cancun
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
20 May 2013

Dear Guest, We are very grateful to read your amazing review, we appreciate your comments and we will share with our team members your fantastic feedback. Thank you for your loyalty we care about our loyal guests and we are so excited to welcome you time after time! We look forward to welcome you at YOUR HAPPY PLACE!! Warm regards... More

Austin, Texas
2 reviews
1 helpful vote 1 helpful vote
“Great Family Trip”
5 of 5 stars Reviewed 18 May 2013 NEW

This hotel was great: clean, great location, very efficient and friendly staff. We stayed at a villa and great view, on the beach, and the pool was fantastic. The Isla Mall was right across the street, and it is in walking distance of so many things. There is also the public bus which is so easy to take 8.50 pesos... More

Was this review helpful? Yes 1
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
20 May 2013

Dear Guest, In Behalf of the entire staff of Westin Lagunamar we thank you for writing your comments about your recent stay with us, and thank you for choosing our spectacular resort for your Caribbean getaway!! Your great comments about our location and tups for travelers are very welcome! Best Regards, The Westin Lagunamar Management Team More

Bridgewater, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“cancun spring break”
5 of 5 stars Reviewed 18 May 2013 NEW

we visited cancun lagunamar during springbreak 2013, stayed 5 nights. We were 2 adults and 2 kids aged 12 and 10. The hotel property is fantastic. the infinity pool, pool bar and ocean was very relaxing and enjoyable. We got the basic room with one queen bed and pull out sofa as a promotional price to visit the property because... More

Was this review helpful? Yes
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
20 May 2013

Dear Guest, We are truly grateful to read these amazing comments from your recent stay this spring break, thank you for posting this. We are delighted to know that we exceeded your expectations and you enjoyed our spectacular infinity pools, the pool bars and restaurants! Please come back soon to enjoy another Westin Lagunamar experience. Warm Regards from Cancun! The... More

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Hotel Summarization (Beta)

What travellers say

  • “Very nice” (77)
  • “Infinity pool” (68)
  • “Isla mall” (54)
  • “Happy Hour” (39)
  • “Time share” (35)
  • “Hotel zone” (34)
  • “Hot tub” (18)
  • “Breakfast buffet” (16)
  • “Friendly and helpful” (15)
  • “Would highly recommend” (14)

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Additional Information about The Westin Lagunamar Ocean Resort

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 Luxury Hotels in Cancun
#15 On the Beach Hotels in Cancun
#16 Family Hotels in Cancun
#24 Romantic Hotels in Cancun
Price Range: ££
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
The Westin Lagunamar Ocean Hotel
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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The Westin Lagunamar Ocean Resort
Km 12.5 Blvd Kukulcan Zona Hotelera, PO Box 834 Apdo.
Cancun 77500
Mexico
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Ocean view from our room Bathroom make sure you try the deep sea fishing and bring it back to the Westin for dinner Quiet Pool
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