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Ritz-Carlton Cancun

5.0 of 5
Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
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Ritz-Carlton Cancun
Ranked #15 of 173 hotels in Cancun
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1,074 reviews from our community

Traveller rating
    789
    178
    62
    30
    15
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Families
248
 
Couples
459
 
Solo
34
 
Business
76
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Littleton, Colorado
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 18 June 2013 NEW

You just can not go wrong with the Ritz ( or ritz cracker hotel as Jack calls it). Great location, the beach is beautiful and the hotel is amazing! We love the boogie boarding, body surfing, the pools are beautiful, and the staff is over the top. When we checked in the porter said " welcome home"' that is exactly... More

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Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 17 June 2013 NEW

After a few busy months following our wedding, my wife and I decided to visit Cancun to simply relax and get some sun. After checking multiple travel websites for about a day, we decided to stay at the Ritz Carlton. The trip was more of a spontaneous one rather than being something we planned. Upon arrival, the hotel seemed a... More

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oz
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 June 2013 NEW

I don't think I can put to words how amazing the hotel and service was at The Ritz. We were treated so well from the Bellman to the Maids. We stayed on Club Level and enjoyed all the perks. The food served on the Club Level is awesome. From Breakfast to the chocolate fountain each night everything we at was... More

Was this review helpful? Yes 1
See 2 more reviews by aroundtheglobeoz for Cancun
New York City, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 13 June 2013 NEW

just be careful we just came back,from cancun please don't leave valuables out in the room we just find out some one of room service stole a LOUIS VUITON belt from my wife. we stay at room 5031, i love the ritz carlton hotels but this time i will think twice , and for the money go to the MAROMA... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

After a lot of research on resorts in Cancun we decided to go with the Ritz-Carlton in Cancun. We had many choices, including a few all inclusive resorts, but we decided that we wanted to go with quality. This hotel did not disappoint. From the second we cleared customs at the airport and found our driver (Ritz provided SUV) the... More

Was this review helpful? Yes 2
St Maarten-St Martin
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 12 June 2013

From planning to arrival to departure, this was a wonderful experience. Now, I don't necessarily like Cancun on the whole, but this isn't Cancun if you stay on the resort and don't wander off too far. The website offers great packages in the shoulder or off seasons. Packages from the mid-200's including breakfast and resort credit. Taxes, etc. extra, but... More

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Atlanta, Georgia
1 review
5 of 5 stars Reviewed 10 June 2013

My fiance and I decided to stay at this hotel, and we had an amazing vacation. We were here for 5 nights and we stayed on club level, which is definitely the way to go. The service was exceptional from the moment we were picked up at the airport to the moment we were dropped off. The staff is awesome,... More

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London
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 June 2013

We were rather underwhelmed by our 36-hour stay at this hotel: there was nothing 'wrong' per se - just the general sense of being in a grand old hotel that's a bit down on its luck and feeling rather tired. On the plus side, the service, rooms and food were perfectly decent. On the downside, there were little items that... More

Was this review helpful? Yes 1
Oakland, CA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 31 May 2013

I did a lengthy research before choosing Ritz Carlton. Majority of the resorts in Cancun are all inclusive which is what I don't want as my husband and I don't eat much and don't drink much. The nice all inclusive resort like Le Blanc is very expensive like more than $600/night and you don't even get ocean view room. View... More

Was this review helpful? Yes 3
Albuquerque, New Mexico
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 31 May 2013

When we got to Cancun, originally we made reservations at The Secrets The Vine. after a few hours there My mother and I hated it so we decided to try this hotel. For the same price we were paying at Secrets, We got a room with an ocean view, breakfast included, and all the food we had there. So It... More

Was this review helpful? Yes 2
See 2 more reviews by Ebi C for Cancun
 
 
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Hotel Summarization (Beta)

What travellers say

  • Club level(38)
  • Very good(19)
  • Breakfast buffet(19)
  • Pool area(15)
  • Very nice(7)
  • Room service(6)
  • Would highly recommend(6)
  • Top notch(6)
  • Cooking class(5)
  • Best hotel(5)

Additional Information about Ritz-Carlton Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Parking Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotels in Cancun
#13 Family Hotels in Cancun
#13 Top resorts Hotels in Cancun
#14 On the Beach Hotels in Cancun
#14 Luxury Hotels in Cancun
Price Range: £££
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 365 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 
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Also Known As:
Ritz-Carlton Cancun Hotel
Ritz-Carlton Cancun Hotel Cancun
Ritz Carlton Cancun
Cancun Ritz Carlton
Ritz Cancun
Cancun Ritz-Carlton
Cancun Ritz

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Ritz-Carlton Cancun
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