The hotel is nice overall, but the decor is outdated- it felt dusty. Too many kids as well. We rented a casita- totally worth it! Great cocktails! The restaurant, Fantino, was delish! My husband loved it, I guess I prefer something a little more modern. Also, we went in January to get away from the cold, and it was cloudy... more

This hotel is beautiful, and the staff is incredible. We were there in July and it was a bit quieter due to it being off-season. The hotel grounds and rooms are beautiful, as you can expect from the Ritz. The pool is heated, which was nice. The building isn't too tall, so the pool area stays sunny all day long... more

This is a 5 diamond resort in every sense of the word. From the moment we made the reservation to the moment we checked it, the Ritz and it's staff were truly outstanding. From the welcome amenity to the accommodations, the staff (particularly Michaela Gomez and the entire concierge/desk/door staffers) went above and beyond routinely to outdo themselves. Every request... more

The staff at this hotel was great, as you would expect with a Ritz Carlton. Our room was casually elegant and featured a great terrace overlooking the beautiful pool. We had a nice welcome amenity with Corona's and salsa waiting for us upon arrival which we greatly appreciated. Negatives: We had the seafood buffet for dinner one night and it... more

Stayed at the Ritz Cancun Tues-Saturday, July 7-11. We arrived around 2 pm local time and our room wasn't ready. Come to find out we were upgraded to a corner suite so that made the short delay very tolerable. The front desk gave us a miny tour and walked us to the pool side for a complimentary drink while we... more

Caveat: our recent stay was during the height of the flu problem, when occupancy was very low. We stay in the Club level, which is well worth the extra if you enjoy your peace and quiet, as well as appreciate NOT feeling like you're in a giant faceless resort. Nevertheless, the reduced staff and facilities open did not do much... more

The hotel is very exquisite! The lawns are primed and primed with flowers and trees. The pools were refreshing and cool to the touch….However, when it came to the room---that was a different story. The beds were Hard AS A ROCK!!!!!!!!!!!! The room was decorated with a pristine touch but once again the beds were HARD. As for additional blankets... more

My wife and I (along with our 2 children - ages 22 and 16) just returned from an absolutely wonderful week at the Ritz Carlton in Cancun. Having stayed at other Ritz Carlton hotels (last year at the San Juan Puerto Rico Ritz), this one was recommended as one of their nicest properties and it truly is. My whole family... more

My family and I have traveled around the world several times and stayed at numerous hotels in Europe, Asia, Middle East and North America, but this hotel, by far was the best we have ever experienced. Ritz Carlton and its employees truly deserve more stars than 5! From the minute you arrive they pamper you with high quality VIP service,... more