Any problems we had, the staff acted like we must be idiots. I attribute this to the fact that they must be used to drunk people, as we saw many at the pool. For example, on the first day, one of our room keys did not work. Instead of saying, "I'm sorry about that, let me fix it" the concierge...
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Dear Guest,
Thank you very much for your time in providing us with feedback about your recent experience in our hotel.
I am sorry to know that we have not met your expectations and therefore your experience was not as enjoyable as we would have liked it to be..
We continuously strive to meet your needs and expectations; therefore your...
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We had all our cash stolen from our safe in our room and our childrens adjoining room as well. The rooms were locked and the safes were also locked. Hotel management treated us like criminals - searched our whole room to make sure we didn't take our own money and hide it. Then they said their employees are honest and...
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Dear Guest,
We would like to state that our guest’s safety and integrity are a priority to Dreams Cancun and to all AMResorts properties, as well as the safety and integrity of our staff members. When an item is reported missing we follow a strict protocol of Lost and Found, doing a thorough inspection of the guestroom. We have a...
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What a spectacular place! First of all, the grounds and location are stunning - Dreams Cancun is located on the shore point of Cancun and it’s surrounded on three sides by the ocean and the beach is literally steps away from most rooms. The rooms in the Preferred Club are gorgeous and when I booked our room I mentioned we...
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Dear Guest,
It’s always great to hear when our guests have a fantastic stay. A honeymoon should be an exciting, exceptional time and it sounds like yours where exactly like it.
I am glad you found our location to be beautiful as well as the views. Positive feedback such as yours is always so inspiring and motivating for our staff....
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My husband and I stayed here for our honeymoon. We really enjoyed the beach. The water was rough everywhere but not at dreams. We also loved the Asian and best steak at the resturant in the back of the hotel.Buffet was blah. I have had better. Room service food 24/7 was awesome!!!!! we stayed in the jucizzi suites so that...
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Dear Guest,
Thank you for going out of your way to write this review about your recent stay at Dreams Cancun. Our guest’s feedback is greatly appreciated. I am honored you spent your honeymoon at our resort. I am pleased you enjoyed the hotel grounds as well as your Preferred Club Jacuzzi Suite.
The World Café, our buffet-style restaurant, offers...
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Went with three other couples for a trip to Cancun. From what we read and were described, Dreams seemed like the right place for us. I was a little disappointed, but maybe I expected too much.
The pool areas were not very big and the swim up bar was in the same pool where they played water volleyball, so I...
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Dear Guest,
Thank you for taking the time to post your comments following your recent stay at Dreams Cancun.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
It is comforting to know that you were satisfied with our restaurants, the location, the complimentary tee times, as well as the...
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This is our family's fourth visit to Dreams Cancun, and we enjoy the resort more each time we visit. We have a wide range of interests in our family of six. Our 20-something daughters love the beach, playing the games with the Entertainment staff, and going out to the nearby clubs at night. Our twin 5 year olds absolutely LOVE,...
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Reviewed 11 July 2011
Dear Guest,
We are extremely happy that, once again, everything went well for you and your family on your vacation! Family vacations make up such an important part of our memories and we, at Dreams Cancun, are delighted to be a part of this memory.
Thank you so much for taking the time to pass along your comments, we value...
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We can't say enough good things about the resort. From the moment we checked in, until the moment we left our trip was fantastic. We got to know the names of all the staff within a day, and they never forgot ours. We were never let down with the service. Always a smile, and a wave from the groundskeepers to...
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Dear Guest,
Thank you for your kind comments!
We are delighted that you enjoyed your experience at the Dreams Cancun and we are already looking forward to welcome you back next Christmas!
Furthermore, I will be more than pleased to share your appreciation with all our employees.
Sincerely,
Nádia Gouveia
E Concierge & Social Media
Dreams Cancun Resort & Spa...
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My wife, our 6 month old child and I stayed here last year and thought it was a nice stay. Our major issue was that we had problems with noise from the weddings EVERY night. If we didn't have a young child it wouldn't have been a problem., but we do.
The location is the highlight as they are at...
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Dear Guest,
Thank you for your feedback. We value our guests input, especially when it involves improving our hotel.
We are overjoyed to know that you have enjoyed our facilities, the service from our staff and our beautiful beaches.
We deeply apologize for the inconveniences you experienced regarding the wedding parties that were hosted at the Preferred Club lounge during...
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This was our first trip to Cancun and we were excited and at the same time did not know which resort to stay. Our main criteria was say close to the beach and have some fun stuff for kids. We have a 6 year old and 2 year old. In my opinion we picked the right resort to meet our...
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Wow! Myself and my husband travelled here for our honeymoon in September 2011. This hotel is beautiful and was total perfection from the minute we arrived. The grounds are stunning and everything is spotlessly clean. The staff cannot do enough for you and nothing is too much trouble.
Upon arrival, we were shown to our room, where there was a...
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