I stayed ten days in this piece of heaen and loved it very, very much. My room had a big balcony with full ocean view. The service was what I expected for. Every night there was a different amenity in our room. The breakfast was similar to a brazilian breakfast with the variety of pastries, juices and fruits. The leisure... more

Wonderful family vacation in July. We loved the ocean here so much that we were still in it 60 minutes before we had to meet the shuttle in the lobby to go home! We found the hotel to be clean, our room was comfortable, a bit small for a family of four, but the beach was what captivated us. We... more

Stayed at this hotel as part of a work trip. Close to airport but hardly any noise from aircraft. Great welcome from reception staff. The room was clean, comfortable and had a great view of the pool and beach/ocean area. Although the restaurant and bars areas seemed busy, the rooms and corridors were very quiet. Loved the Happy Hour in... more

Not up to westin standards. Poorly maintained. I am starwood platinum so the odds are I get way better treatment than the average guest. Rooms are nicely sized but service is mediocre. We had two hotel rooms that were connected.A way better bet for a family is the westin lagunamar which is further down the strip more

We stayed here in April 2008. It was me, my husband and our almost 2 year old daughter. They were very accommodating. We waited for a room with a queen sized bed in the Royal Beach Club ($35 more/night). They stored our luggage for us while we waited for our room to be cleaned - meanwhile we ate lunch then... more

Just got back from a short stay at the Westin Resort & Spa for a long birthday weekend. The hotel itself is close to the airport and generally a good place to stay with great customer service. The beach is beautiful although we could not swim in it due to high winds and constant rough surf which was dissapointing. There... more

I must admit as a Starwood Platinum Preferred guest, I am too often spoiled with room upgrades and amenities. Coupled with the cheap airfare, this was somewhat of an unannounced vacation; our first to Cancun. I originally booked Le Meridien but after careful reviews on Tripadvisor, cancelled due to the ongoing construction next door. Enter the Westin. Passed on the... more

I was a bit worried about the condition of the resort and rooms from reading various reviews here, but that must all be in the past now. The rooms and hotel in general were in great shape. I was in #1344 facing the lagoon. Big, well appointed, and A/C worked great. Beds are as good as advertised. Free wifi would... more

We booked our room as follows 455 Sq Ft room with panaramic endless views of the pools, beach and the Caribbean Sea, It Was as follows: 325 Sq Ft not 455 Sq Ft Limited view of Caribbean Sea, Beach but no view of Poos. The Table in the Room wer dirty and worn The Lmps wer Filthy The Floor was... more