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Hilton Cancun Golf & Spa Resort


Hotel class 4.0 of 5
Blvd Kukulcan Km 17, Cancun 77500, Mexico
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Reviews you can trust

90% Recommend
4.5 of 5 stars 709 reviews
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By trip type
All (709)
[ Date ] [ Rating ]
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5 of 5 stars
Beckley
4 Nov 2009 | Trip type: Family New
3/3 found this review helpful

The HIlton Cancun Resort is one of the most beautiful places I've ever been. It doesn't have to do soley with the fact that it is located on a beautiful turquoise beach, and the grounds are immaculate, or that the rooms are comfy, but also with the amazing staff they have there! Being a Hilton Honors Diamond Member, I had... more

Superb hotel
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5 of 5 stars
Palm Springs, California
28 Oct 2009 | Trip type: Couples
4/4 found this review helpful

My husband and our friends stayed for a week and we had a spectacular time. We had a jr. suite overlooking the caribbean sea with a private jacuzzi and were completely relaxed after our stay. The people were extraordinary and very accommodating. I am a Hilton regular and this is one of the best I have stayed at!! I recommend... more

Great Stay
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5 of 5 stars
New York
23 Oct 2009 | Trip type: Solo travel
5/5 found this review helpful

This is long overdue as I relied on the previous reviews to book my stay. I booked the Oceanfront Villa and was not dissappointed.I was on the 2nd floor.Check in was very efficient & done by Christian who treated me very kindly during my stay.I had the misfortune of breaking my toe while I was there & was first taken... more

Management response from
Hilton Cancun, QA Manager

It is a shame that you had to go through a broken toe on your vacations, still we take proud that after all Christian and Martha took good care of you that you decided to stay and celebrate your birthday with us. Thank you for your great comments about and we really hope to have you back very soon.

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5 of 5 stars
Wisconsin
21 Oct 2009 | Trip type: Couples
10/10 found this review helpful

My wife and I just returned from a relaxing five-day stay at the Hilton Cancun. The Hilton far exceeded our expectations. The pictures of the hotel property do not do it justice. It is absolutely beautiful, and the service you receive is second to none. Airport - Everything at the airport went very quickly and smoothly. Sadly, the airport and... more

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5 of 5 stars
Birmingham, AL
13 Oct 2009 | Trip type: Family
1/1 found this review helpful

Four years ago was our first trip to Cancun with a stay at the Hilton. It was terrific then and superb now. So glad we went back. The meals were excellent, the rooms comfortable, the beds wonderful. The Hilton now is one of the few hotels that still has a large beach. The pool is one of the best I've... more

Management response from
Hilton Cancun, QA Manager

Thank you very much for your review! It is awesome to hear that we exceeded your expectations on your second visit to the Hotel, especially after all your travels around the world. Thank you for emphasize the large beach that we have the privilege to boast.

Amazing!
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5 of 5 stars
Connecticut
12 Oct 2009 | Trip type: Couples
5/5 found this review helpful

I will be honest, planning my trip and thinking about staying in a Hilton in Mexico didn't sound too appealing. I'm so glad my instincts were wrong! So instead of judging the cleanliness, service, etc as separate entities, I will just share my experience. I visited Mexico so I could attend my buddies wedding at the Moon Palace. I couldn't... more

Management response from
Hilton Cancun, QA Manager

We are happy to hear that our staff went out of their way to accommodate you from the upgrade to sheltering from the rain and bringing a different menu to provide more options at the Mitachi. Thank you for providing the names of these outstanding team members so we can properly recognize their great service.

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4 of 5 stars
San Diego
12 Oct 2009
1/1 found this review helpful

Our room wasn't in the best part of the hotel. We were on the third floor with a beautiful view of the roof. Other family members had a great view from the top floor. We were extremely jealous. If you want a view, don't stay in a lower floor, or at least not on the north side of the building.... more

Management response from
Hilton Cancun, QA Manager

First of all I would like to thank you for sharing the amazing pictures of the view from your rooms and from the area, we are sure all the users will appreciate this. We understand that your room was located above our ballrooms, but we hope you were still able to appreciate the view beyond the roof of the beautiful...

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5 of 5 stars
CO
11 Oct 2009 | Trip type: Family
5/5 found this review helpful

Hello everyone. I decided I would write this review about the Hilton as I relied heavily on reviews from others prior to our trip. First off, as many others have said, the Hilton is a beautiful hotel. The rooms, grounds, pool (and pool bar), restaurants are all top notch. We stayed in the villas and didn't regret it at all.... more

Management response from
Hilton Cancun, QA Manager

Hello! Thank you so much for your comments, we really appreciate that you took the time to write about our facilities and especially the review regarding our restaurants and its food. We are super happy to hear how you enjoyed your stay at the Villas and what they offered at breakfast and cocktail hour, as you have mentioned, our Continental...

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5 of 5 stars
N.C.
10 Oct 2009 | Trip type: Family
2/2 found this review helpful

We were at the Hilton 10-01-09 thru 10-06-09. This is our fourth time here and while we have always had wonderful rooms, we upgraded to the Villa's this time and it is well worth the money. The breakfast and the afternoon drinks at the Villa Lounge were very good, and plentiful. We can't say enough about the place, with the... more

Management response from
Hilton Cancun, QA Manager

There is nothing more satisfying than knowing about a great experience from repetitive guests, especially for the forth time as this is the case. Thank you for the loyalty!

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5 of 5 stars
new york
9 Oct 2009 | Trip type: Couples
2/2 found this review helpful

I've had the pleasure of staying in top-notch luxury hotels all over the world, throughout the US, Europe and Middle East. The staff and service at Hilton Cancun Golf & Spa resort is among the BEST service I've ever had. My fiance and I were blown away by the attention to detail, warm smiles and sheer intution in the delivery... more

Management response from
Hilton Cancun, General Manager

Outstanding! Thank you for the kudos and kind words. We all look forward to welcoming you back on your next anniversary. The write up in trip advisor is very much appreciated. Have a magical upcoming holiday season!

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Hilton Cancun Golf & Spa Resort Also Known As

  • Hilton Hotel Cancun
  • Hilton Cancun Hotel
  • Hilton Cancun
  • Cancun Hilton
  • Hilton Golf Spa Resort Cancun
  • Hilton Cancun Resort
Address: Blvd Kukulcan Km 17, Cancun 77500, Mexico