I expected a little more from the "grand" in the name but this hotel did not live up to my expectations. The food was good but the room was not very clean and there was no free wifi either. The gym is not really a gym, it has a running machine and a bike, that's it. I think with the... More

stayed here for 1 night. upon arrival, jesus at the front desk informed us that he was upgrading our room to a 1 bedroom with ocean view from a studio AT NO COST. thank you jesus! officially. it's the hotel nyx, but everyone still calls it the avalon grand. Our room was a corner room on the 3rd floor of... More

This hotel was just okay. There was 6 woman total on our trip; our room had a master suite with a king size bed for three and a smaller room that slept two plus one pull-out couch. The room wasn't clean upon arrival and in fact there was blood stains on the pull-out couch and bed sheets. Their was only... More

My daughter and I stayed here..Very nice hotel. Food was good and for my daughter the picky eater she always found something too eat. the staff was always helpful. beach was great and pool area very nice. Is close to everything. can walk to shops. would stay here again

First of all, I must say that the bellboys, front desk staff and maids were wonderful - friendly and helpful. The pools are pretty, and the view from our balcony as well as the pool deck was breathtaking! We were upgraded to a 2 bedroom suite, which I thought was nice, but these rooms are worn in. If you don't... More

We stayed there for 4 nights in January. We got updated to a lagoon view room when we checked in. However, it was very tricky. The man in the front desk tried to persuade us to upgrade our original room for an additional 50 dollars one night. We were not willing to do that as we felt that we would... More

We spend a couple days at Avalon Grand Hotel We were pleasantly surprised with the Service and customer care . we were glad with the location it is , we think the location is really good. The rooms are comfortable and the beach is pretty nice. In spite of it is not All Inclusive The price is affordable. it is... More

We have been coming to this hotel for several years. We enjoy the weather, the environment, the food, and the relaxing environment. We know the hotel will be renovated, we suggest that they add air extractor from the bathrooms. We love this place

We spent a week at the NYX (formerly Avalon Grand) hotel the latter part of February 2013. The week before we were at the Avalon Reef, Isla Mujeres. We were aware of the changes at the Grand but had made our member reservations there just before the ownership transfer. We were pleasantly surprised to find former Avalon Reef member services... More