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Avalon Grand Cancun

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 299 reviews
299 Reviews
5.0 of 5 stars
52
4.0 of 5 stars
94
3.0 of 5 stars
31
2.0 of 5 stars
49
1.0 of 5 stars
73
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#77 of 157 hotels in Cancun
  • Address
    Boulevard Kukulcan, Km 11.5
    Cancun 77500
    Mexico
Check Rates: £95 $177 Avg. Price
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TripAdvisor Traveller Reviews

TripAdvisor Traveller Rating: 3 of 5 stars Based on 299 traveller reviews
  • What to Expect:
    • 3.5 based on 133 reviews Rooms
    • 3 based on 132 reviews Service
    • 3 based on 131 reviews Value
    • 3.5 based on 134 reviews Cleanliness
    • 4 based on 50 reviews Pool
  • Recommended For:
    • 40% based on 150 reviews Families with Teenagers
    • 40% based on 150 reviews Families with Small Children
    • 30% based on 150 reviews An Amazing Honeymoon
    • 30% based on 150 reviews Young Singles
    • 10% based on 150 reviews Older Travellers

Reviews of Avalon Grand Cancun

( 1-10 of 299 )
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1 of 5 stars
North Carolina
21 Jul 2008

It was my first time going to Mexico so I was taking my friends advise and the 7 of us booked at the Avalon Grand. When booking my friend and I asked for a room with two beds and an all inclusive stay. When we arrived everything seemed to be good when we arrived at the resort we were greeted... more

7 Jul 2008
0/1 found this review helpful

Just returned from a LONG week at the Avalon "NOT SO GRAND" My husband, my 2 kidsand myself stayed there for a week and could not wait to get back to a clean environment!! We had a 2bedroom/3bath with kitchen and living and the entire area was a pit. The shower curtains and drapes were full of mold and stunk.... more

Management response from
lifeinparadise, Director of Guest Services

The room condition was an unfortunate incident for which new measures have been implemented to guarantee that it remains as such.

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1 of 5 stars
Dekalb IL
2 Jul 2008
1/2 found this review helpful

June 30th at 4:45 am my sister and I awoke to find a MAN coming in our 5th floor patio doors! We screamed until he left and called the front desk! We described him..it was one of THEIR SECURITY GUARDS who was going to steal from us! We then packed our stuff and waited for 3.5 hours while we got... more

Management response from
lifeinparadise, Director of Guest Services

From the time of the unfortunate incident, the guests received the staffs complete attention, first with the night manager then with the chief concierge and finally at 8 o'clock in the morning with the general manager. We have no certainty that it was someone from security; it could have been another guest.

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5 of 5 stars
Vicksburg, MS
29 Jun 2008

After reading previous reviews we were a little skeptical about going to this hotel, but I can say from the time we got there until we left (5 nights) we had an amazing time! The staff was great: Alex (the activities director) and Rebecca (our waitress) were the best! Our check-in and check-out were very quick...our taxi was waiting in... more

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4 of 5 stars
washington state
18 Jun 2008

The Grand Avalon lived up to our expectations!!! The hotel staff was wonderful and the food was great!!! I dont know why the previous reviewer got sick, but i doubt it was the food. My family (5 adults, 3 kids ages 1,3, and 9) ate at the hotel 3 times a day, and never once got sick.....The food is fresh,... more

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1 of 5 stars
Chicago
10 Jun 2008
1/2 found this review helpful

I went to this hotel and is very awful, the hotel is pretty yes, but when you go on vacation you want a good place to stay not just pretty. All hotels in Cancun are pretty but the difference is the location in the city, and the hotel features. First there is no beach tere is nothing of sand so... more

Management response from
lifeinparadise, Director of Guest Services

Unfortunately since hurricane Wilma in 2005 the majority of resorts in Cancun have suffered from the loss of beach and the amount of beach front varies on a daily bases. Avalon is currently offering organized complimentary transportation to and from the Playa Cabana Beach Club for those who wish to spend time on the beach. As well, any guest of...

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4 of 5 stars
columbus, oh
20 May 2008
1/1 found this review helpful

While staying at the Avalon Baccara from May 1st to May 8th for our honeymoon, we got quite familiar with the Avalon Grand. If you stay at the Baccara you can use the Grand’s facilities and eat there for no additional charge. The food was fantastic and the menu was constantly changing. The pool areas are very nice and never... more

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4 of 5 stars
huntington, ny
25 Apr 2008
1/1 found this review helpful

My husband and i just returned from our trip to Cancun. We stayed at the Avalon Grand, which was highly recommended to us by our son and his girlfriend who went in January. We had a fabulous vacation. The hotel is kept in immaculate condition by the friendly, courteous staff. We arrived at noon, expecting that we would be told... more

19 Apr 2008
2/2 found this review helpful

My husband and I have just returned from a week's stay at the Grand Avalon in Cancun and have to say that we had an excellent vacation. We own a timeshare and exchanged into the Grand Avalon. We were not disappointed! After reading some of the reviews on this site, I have to say that I was skeptical. First of... more

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5 of 5 stars
Medina, Ohio
4 Apr 2008
3/3 found this review helpful

Having Just returnd from Cancun, I have to write about what a wonderful time we had!! The AVALON GRAND CANCUN was absolutely fabulous!! A beautiful rustic appearing hotel in the middle of the Zone Hotelera, the Avalon Grand was more than we expected. I checked reviews here before we left, and was going with a healthy dose of skepticism, because... more

Reviews of Avalon Grand Cancun

( 1-10 of 299 )
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Avalon Grand Cancun Address

Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico