First of all a big hill to walk up! Then 20 steps before you get to the lobby! No elevators. To get to your room more steps to go up if your not in shape beware! Customer service sucks if you speak no Spanish it will not work. The key card kept deactivating so up Stairs and back they were... More

I stayed at Avalon Grand Cancun with my husband and our mutual friend. I booked for the three of us through what I thought was the hotel's official website (although I don't think it was - it appeared to be an agent in Miami). We got a decent deal (just over $100/night for each of the two rooms) but I... More

he hotel was nice and clean at all times. The service was excellent and the staff were all very nice. To fully experience Cancun get out to the Centro, (downtown). Cheaper gift shopping at Market 28 and way cheaper delicious food at the same place. Bus rides in the hotel zone are 8.50 pesos (.80) and around downtown is 6.00... More

We stopped in Cancun for one night between Cuba and London (after a longer stay before Cuba) and decided to book a slightly nicer hotel with direct beach access. Our room was very spacious with a decent sized and fairly private balcony looking directly out over the stunning beach view. The room itself was clean with a safe and a... More

We were completely dissapointed at a different all inclusive hotel near by and we luckyly found this hotel in thelast minute. The room view was amazing, very spacious clean and filled with extras like fridge, spacious closet, small kitchenette area with blender coffe maker and a breakfast table, and a sofabed. Very pleased for the price. I didn't mind the... More

My wife and I stayed at this hotel in May, and although the hotel itself is a very nice hotel on the beach, there is one big negative that I would like to warn you about. The hotel is a group of five buildings and only two of them have elevators. When you park in the very small underground garage,... More

Hotel was ok, location on the beach fantastic, white sand, sun lounge etc. In the Hotel Zone so as expected a mix of people looking for fun and relaxation. Room very basic with no wardrobe so clothes had to stay in suitcase. weirdly enough the room would get extremely moist and wet if aircon was to be turned off so... More

Had A Great Time ... After We Settled In Being A Typical High Strung New Yorkers ~ THE Staff was very accomodating and pleasant ~ Pedro Helped Us With Our Room & Made sure We Were Happy... Must say Lovely view Breath taking.... Addy @ the Front desk was a Gem " EXCELLENT" she really went out her way to... More

Was dying for some sunshine after being dumped with several feet of snow this past Jan so I decided to take a quick trip to Cancun. Got upgraded to a very nice large studio room with balcony that had a beautiful view of the beach. There is a restaurant on site but I found the food expensive so we mostly... More