Well...this is as far from Plaza and Caribe its possible to get! We stayed here for two nights, and that were too much really. The room smelled bad, just like a pile of wet old towels. And when we complained, there came three from the staff who basicly said that this isnt a bad smell at all. And then sprayed... more

We had originally planned to arrive in Cancun early in the morning from a red-eye flight and continue on to Valladolid by car. A delayed flight and missed connection later, we found ourselves in Cancun at 7 at night, with no reservations anywhere, no knowledge of the town (except for how to get a rental car at the airport), and... more

worse hotel ever, dirty, smelly, not hot water in the room, beds were full of hair. we have to sleep with clothes on. not even 1 star hotel more

This is the closest hotel to the bus station. It is a clean, quiet, comfortable hotel. Everything worked properly. Desk staff is friendly and helpful but speak only Spanish. Nice pool. I judge it is about twenty-five bucks too expensive. more

This hotel reminds me of many hotels you find in 3rd world countries, who retain their stars due to lack of evaluation or connections, but really haven't deserved the rating since sometime in the 1970's. The hotel is sorely outdated, looks like it hasn't had a facelift in 30 years (although the bathroom, despite the sewer smell, was apparently recently... more

I stayed here for a month while attending Spanish language school in the downtown area. I chose this hotel because it is a Best Western and it was close to my school. Well, what a misstake. I think Best Western should reevaluate this hotel. The service is pretty bad and they "nickel and dime" you for everything. The air conditioner... more

I stayed at the Plaza Caribe, Cancun (city) last week. As other reviewers stated, the grounds are nice (gardens, trees, birds, spacious) and also a nice surprise since this hotel appears to be on a crowded block opposite the main bus station. .. you just don't expect that they will have any grounds! They have a pool and the restaurant... more

Apart from being near to the bus station, this 4 star hotel did not deserve its rating (or price). Most 1 star hotels would have been ashamed by the state of the room (dirty sheets, wet towels, poorly cleaned, insects). The cold shower and lack of anyone on site to complain to would make any sane person choose to pay... more

We stayed at the BW Plaza Caribe overnight since we were scheduled to take the bus to Chetumal early next morning. I assumed that since it was a Best Western it would meet certain standards. Not so. Pros: proximity to the bus station, inexpensive, nice receptionist. The pool area looked nice and the grounds were pleasant. Cons: The room was... more