We stayed there over Christmas Of course, when you get there after having driven past a few of the 5 star resorts, it's dissapointing. We reached at 10 PM, and got rooms facing the road/lagoon instead of the ocean. Asked for ocean but was told that it was all taken and to ask the next morning b/w 11AM and 12... more

I booked Carisa yPalma just a bit nervous as to what I was getting myself into. But when I got there I was so in awe of being in Cancun, and seeing that beautiful water and smelling that tropic air that I would have camped under the stars if I had to. But luckily, my traveling pulled off, in a... more

ok, so you can't beat the location, but that is the only thing going for this place! Our room was so hurricane affected it should never have been allowed to be hired out. Our fridge was totally rusted out and sounded like a small plane taking off, our airconditioner was hanging out of the wall and was so loud we... more

We stayed at the Palma 11th thru 18th 0f march and the only good thing about this place was the location. I was told this was a condo and that couldnt be farther from the truth, the room was very small, had 2 beds that were hard as a rock, the air conditioner was sooooo loud that you couldnt hear... more

Stayed at Carisa with family in February 2004. We booked 2 rooms for me, my husband and 4 children (11, 10, 7, 4) and my mother (7 in total). On arrival we were slightly dismayed at the appearance compared to the other luxury 5 star resorts we passed on the way from the airport. However we were not expecting that... more

I left a credit card in my room. I didn't realize it was missing until I returned home. Someone charged a night at a very nice hotel on my credit card. Fortunately that was the only thing they charged. We didn't experience any other problems. It has a good location, but it needs MAJOR interior and exterior work. more

We stayed for 2 weeks in July this year. This is the perfect place to stay if you are on a budget. Brilliant location, fantastic sea views and spacious accommodation fot the money. It's right next door to Coco Bongo's and all of the hotel strip nightlife. The beds are not the most comfortable and it is quite basic, but... more

The location is perfect. The price: good value for money. The views from our room was great (Sea View). The room was not very clean when we arrived. It did not feel very secure. That got better as room was cleaned on our second day. 2 big disapponting things: When our Air conditioning failed, I had to cause a drama... more

The hotel itself felt more like a B&B! But I think I expected alot more then what we got from this hotel, purely because what I had heard about hotels in Cancun. Carisa y Palmer was inbetween 2 and 3 star. The rooms were spacious, and kept very clean. We were unhappy with the inital room and had the option... more