We liked Cancun so much from our first visit last year that we wanted to return, and to stay at the same hotel - while they are no longer under the Hyatt brand, the experience was every bit as wonderful and relaxing as our first visit - we actually recognized most of the staff! The place is the cleanest hotel... more

This hotel delivered. It was a perfect 5 day vacation stay. The soap was not to my liking (I had read a previously submitted reivew on the soap); was prepared and brought my own. The service I received was exceptional. The front desk as were all staff members excellent and could communicate in English and understood my broken Spanish. They... more

We had a very good experience with this hotel overall. The staff were extremely nice, and you can't beat the location of the hotel! The beaches were blocked off from other hotels by rocks, so they were private for only the guests of the hotel. The 4 or 5 restaurants on the premises were very good. We ate 75% of... more

We too were there during the Swine Flu thing. What a shame. It was like a ghost town toward the end of our stay. Overall - it was nice for the price. Beautiful beach view, nice staff and well kept grounds. Centrally located and easy to get buses and taxis. Several off property restaurants within walking distance. This hotel used... more

We liked the hotel and room (standard room; we were on the ground floor so had a patio), and the service was *impeccable*. Our A/C didn't seem to be working when we checked in, and within 5 minutes of calling the front desk, they came by to fix it. Rooms and hotel were clean. Furniture in the rooms is not... more

I must say I am quite surprised at the reviews that were recently posted. We LOVED this hotel. I stayed at this hotel from April 16th to the 22nd. I was traveling with my husband and two children (ages 2 and 5). Our Room : We had purchased a room in the Royal Tower. Since we were traveling with two... more

If you visit here, boost your bank account before you leave home. No sooner do you walk through the front door then you are asked to pay for something. The inroom safe is not free, you can pay per day on the safe or in advance $2.00 usd per day. There is a card in your room saying "please avoid... more

This was the first non all-inclusive we've stayed at in Mexico so we didn't know quite what to expect. It cost about $700 less than an all-inclusive, so we thought we'd try it out. It didn't end up being much of a cost-saver after all. The restaurants/deli at the hotel were very pricey. We had lunch at La Concha our... more

We had 2 stays here over 2 weeks & would recommend the hotel. (Apart from the very long name, though that seems standard "branding" these days!). We had room 3021 for the first stay, clean, comfortable. On our second visit we were given room 1035 in the "premium" building, which was even better as it was right opposite a small... more