5-15-08 The Barcelo Tucancun Hotel has some work to do in the aspect of customer service and should probably look into getting some new cooks or different meal options. The supposed packaged deal was not all it was cracked up to be, although they had many options to choose from in the buffet a select few of these options were... more

After booking Barceló Tucancun and getting a wonderful deal, I began to read all the reviews on TripAdvisor which concerned me about food and security of my belongings. In essence the prior reviews regarding food were spot-on! *Check-in was fast, but was a little hard to understand front desk staff regarding the logistics of the Hotel. I did elect to... more

I just returned from my trip 5/11/08 and this was my second time staying at the Tucancun. I went with my cousin for 7 nights and I had an amazing time. The staff were friendly, the food was good as long as you make reservations at the restaurants to change it up a bit. The dinner buffet was pretty good... more

We returned this week from an 8 night stay at the Tucancun and was the second time we've been there. When we arrived after a 10.5 hour flight (with a 3 year old) we were told they had no record of our booking and obviously we panicked! But the staff were so friendly and booked us in anyway promising to... more

On Sunday March 2, 2008, my boyfriend and I were accused of staying at Barcelo Tucancun Resort. We were forced to pay $125 USD each ($247 total) or management would call the cops. We attempted to explain our situation, but management refused to listen to us. On Saturday March 1, 2008 we attended a wedding on Isla Mujeras. We stayed... more

A friend and I went to the resort over April break. Room was fabulous, ocean spectacular, lounge chairs in the pool! service friendly and efficient. My new iPHONE was taken from my room. I never expected to see it again and doubted the hotel would deal with it. I RECEIVED MY PHONE IN THE MAIL TODAY!!! I GOT NUMEROUS EMAILS... more

We stayed here for 2 weeks in October 2007 after a recommendation from friends. We could not have been more happy!! On arrival we were allocated a ground floor 'no view' room with a terrace with just one huge bed but we were travelling with an 8 year old so we could not/would not share a bed with him. Of... more

2 adults and 5 HS seniors spent Apr 19-26 at the Barcelo Tucancun for spring break. We had a wonderful time. Our review is similar to many others. The rooms are comfortable and clean, the food is good, the staff is wonderful. We met so many great people while we were there! The girls had an amazing time and met... more

Our Arkansas group had 10 of us 2 of us were repeat stayers at the barcelo tucancun and we loved it as much as the first time. We stayed there April 16 - April 21st and there was never a dull moment. Check in was friendly and easy and so was check out. None of us had anything stolen. The... more