The hotel is clearly outdated, elevators are tiny and often closed for maintenance. Our room was without A/C and after calling to have it fixed, it still didn't work and the guys made a giant mess they didn't clean up. Food was redundant and bland. Not vegetarian friendly at all. The Spanish restaurant was hands down the best food all... More

I would warn anyone who is planning to stay here! I just visited cancun for the first time And I will say my stay was NOT at all what I was hoping for. I slipped and fell on wet floors in the hotel which required and ER visit where it cost me 1,600.00 for 14 stitches 10 in my head... More

I stayed here for spring break in March and it was amazing! Definately great during spring break if you are in your twenties. Though we spent most of the days going to the Oasis for the beach parties when we were at this hotel the staff was AWESOME. They were always there to entertain and joke around. They always had... More

my party revisited the hotel after 12 years and was disappointed that the hotel does not appeared to move forward.They advertise 4 eating venues and yet over my 2week stay only 3 were open at any one time.Our room overlooked the shopping mall and the Air con units so was noisy 24/7.Only one lift was in operation until a conference... More

The best feature of this hotel is its location. You certainly can't beat the beautiful beach and water. It's located directly across the street from a high-end mall and very close to a bus stop. Sometimes when we were returning from an excursion we would complain about having to walk up the steep hill to get to the hotel, but... More

Stayed here a couple years ago staff were great. Room was great other than the view of the roof outside my door! Didnt have the ocean front :( but not bad cus i wasnt in the riom other than to sleep! Beach is beautiful!?

My husband and I went to this resort mid April.We travel 3 times a year and we have been to Mexico 8 times.This resort was very clean and we loved our room ( once we got it ).We got there early so we changed and went for a swim.Front desk said room would be ready at 3 maybe 2pm.We came... More

Let me start with "us". We are 38 and engaged and wanted to get away for a few days without spending alot of money. We arrived on Tues at 3pm and everything went very smoothly. Transfers, check in, room, all went well. Everyone was so nice and friendly. Our room was hot when we got there and it took over... More

Our experience was perfect. Service,food, location. Everyone very helpful especially the front desk. Beuatiful pool & beach. Plenty to eat & drink. Very clean. A great bang for the buck. Remember check-in is 3 pm their time. Our ocean view room was not ready. Was immediatlly given another that also had a balconey.