There is no beach, the staff are beyond rude except for the bartender at the pool, and given that we had 4 people in one room, they wouldn't give us 4 water bottles. It's all inclusive right? We chose this hotel because of the location, the pictures made you believe there was a beautiful beach, and it was affordable last... more

My husband and I (ages 30 and 31) stayed at the Barcelo Tucancun in late January of 2009 for 5 nights. We have traveled regularly in the Caribbean about twice a year, but this was our first trip to a Barcelo property. Overall we had a good time and it is a lovely property located in a fabulous central Cancun... more

It went from bad to worse. I had reserved 2 connecting rooms in October of 2008. I chose this resort partly because they advertised connecting rooms on their website. We check in and get to our rooms and they are not connecting. So I go back down to the desk, of course they say they cannot help me no connecting... more

Just got back today after staying 6-24-09 to 6-28-09. This was my 3rd time staying at Barcelo Tucancun (at the request of my 8 year old son who wanted to play and do activities at the Barcy Kids Club) and it will be my last. The Barcy kids club was only open on a very limited basis to not being... more

nice hotel, absolutely terrible service and staff, apart from the entertainment staff round the pool, Marianna and Vanessa, who took us out a few times n showed us the best clubs. and the barman in the lobby bar, Jose, all these guys were great. I feel sorry for them having to work at such a terrible hotel as they are... more

Our stay at the Barcelo was great!!! We had a wonderful time.. The staff is great and our rooms were always kept very clean... The pools were wonderfula and hand washed and cleaned every morning. The bartender at one of the pools was absolutely great@!! thanks Antonio! We are already planning to go back to this hotel!! We did run... more

we went for 2wks the beginning of june, the location is amazing beach right outside and the lagoon and shopping center the other, the rooms and hotel were very clean and cleaned daily also fridge in the room restocked on a daily basis, there are 4 pools one pool is taken up by people who want to join in the... more

I just got back today from the Barcelo and it was great! The service was awesome as was the staff. I don't know which buffets the people ate at that claim got sick but I thought the food was great! Especially Mexico lindo. The beach was affected by the hurricane but still fun. Bring a boogie board. The alcohol was... more

We were there from Jan. 22. 2009 to Jan. 29, 2009. It was our 3rd time there. We arrived at 10:30 am and got our room right then. Since it was our 3rd time at this hotel, they gave us an upgrade for free so we had a ocean view room with a balcony ;-) We then went down to... more