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Barcelo Tucancun Beach

3.5 of 5
Kukulkan 24 | Zona Hotelera, Cancun 77500, Mexico
Hotel amenities
Ranked #67 of 170 hotels in Cancun
3.5 of 5 stars 1366 Reviews
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1,366 reviews from our community

What travellers say about this hotel
  • Lobby bar(51)
  • Very nice(46)
  • Great time(37)
  • Ocean views(34)
  • Mexican restaurant(26)
  • Pool area(17)
  • Rooms are clean(15)
  • Front desk staff(11)
  • Friendly and helpful(9)
  • Main pool(5)
Traveller rating
    406
    476
    226
    152
    106
Only show reviews for Family (196) | Couples (331) | Business (5)
Date Rating
gardenluvnnurse
Vancouver, WA
Reviewer
4 reviews
9 helpful votes
1 of 5 stars Reviewed 16 August 2011
5
people found this review helpful

I always check my hotels before booking on TripAdvisor. In the case of this hotel, I ignored a few negative comments, because we had such a fantastic experience at their sister hotel in Jalisco Mexico. In the case of this hotel, the horror stories about the front desk were right on the money. They made mistakes with both of our... More

Was this review helpful? Yes
Marc Giesemann, Manager at Barcelo Tucancun Beach, responded to this review
17 September 2011

Cancun Q. Roo, September 17, 2011. Dear Custumer Thank you for informing us about your experience on our property. Barceló Hotels & Resorts prides itself on the dependability of our resorts and welcomes feedback from our customers, as most certainly they help us improve our customer service. We are very sorry for the unpleasant experiences encountered. Be confident that all... More

columbialw
Olympia, Washington
Senior Reviewer
6 reviews
10 helpful votes
5 of 5 stars Reviewed 10 August 2011
6
people found this review helpful

We really enjoyed the friendly staff from the minute we arrived till we left. Food was good for an inclusive hotel stay, mainly we ate in the buffet. Rooms were great, we were in the Villas. Great beach and pools. Only bad part was internet service needs a badly done upgrade, and price should be a part of the rate.... More

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Marc Giesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review
16 September 2011

Dear Sir, Greetings, thanks for choosing ..... It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, It would be a pleasure to have you with your family on a longer break soon. With best regards, Marc Giesemann More

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justus60
new york
Reviewer
4 reviews
4 helpful votes
3 of 5 stars Reviewed 9 August 2011
3
people found this review helpful

This was my 3rd time to Cancun. The location is perfect mall right therfe busesare there close to downtown. The staff very helpful. Problems with internet service very reasonable but problems.Food was good always something to eat . The mexican restaurant chicken wings off the hook. Very nice staff always respectful. Activities by the pool everyday. There are many activities... More

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redheadsoccermom
riverside,ca
Reviewer
4 reviews
12 helpful votes
4 of 5 stars Reviewed 7 August 2011
2
people found this review helpful

When we arrived there was a long line at the check in, when we finally got up there I was told I only had one room reserved(for 6 people) after some checking she found our other reservation. So we are given our rooms our boys go to there room and as we head to our room the maids are cleaning... More

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fk2011
Glasgow, United Kingdom
1 review
24 helpful votes
4 of 5 stars Reviewed 6 August 2011
24
people found this review helpful

This is the second time ive been to the Barcelo Tucancun and I would definitely go back a third. As everyone does I came on this before and read all the reviews, but didnt really pay attention to them an made up my own mind while I stayed there, knowing what I had seen before. Hotel... The hotel is lovely,... More

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wade63
Calgary, Canada
2 reviews
2 helpful votes
2 of 5 stars Reviewed 4 August 2011
1
person found this review helpful

Had a good time, beer was cold, sand was warm. The food was the same day after day, I can deal with that but it was poor over all.The Mexican themed restaurant at the hotel was good. The others where poor. More

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maengo
PR
2 reviews
2 helpful votes
3 of 5 stars Reviewed 3 August 2011
2
people found this review helpful

The hotel location is great but the beach is not good for little kids (hard waves). The hotel needs maintenance...we found mold on few walls and the upstairs hallways were kind of dirty. The bathroom was really small and beds are as hard as rocks. The food (buffet) is good for the price but don't expect anything beyond that. The... More

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MesaAZ_11
Phoenix, Arizona
1 review
3 helpful votes
3 of 5 stars Reviewed 29 July 2011
3
people found this review helpful

This is NOT a luxury resort, but it wasn't bad for the price. The property and restaurants were nice, well kept and clean. Food was pretty good...not much variety, but filled us up and the restaurant staff was very attentive and friendly. The pools were beautiful and clean, but lower pool tended to get too warm, too many people, and... More

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claudia2much4u
Montreal, Canada
1 review
7 helpful votes
1 of 5 stars Reviewed 28 July 2011
7
people found this review helpful

At first glance the place seemed really nice.....BUT....the only thing that was wonderful was the crystal blue caribean see...the rest was horrible...we were in the ghetto.... Check In: Slower then molasses going up a hill in the middle of winter. Don't plan on getting there before check in time of 3:00pm because you really want them to have the time... More

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GGJune
Nashville, Michigan
Senior Reviewer
8 reviews
7 helpful votes
2 of 5 stars Reviewed 28 July 2011
1
person found this review helpful

Property and restaurants were attractive. Food however very tasteless and not presented very attractively. It got boring VERY fast and there was actually very little that we enjoyed but made it through the week. The rooms were spacious enough, refrigerator stocked daily which was a nice plus but the air conditioners are set on a motion sensor which means that... More

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Barcelo Tucancun Beach Also Known As

  • Barcelo Tucancun
  • Barcelo Hotel Cancun
  • Tucancun
  • Barcelo Hotel Tucancun Beach
  • Barcelo Tucancun Beach Hotel
  • Tucancun Beach
  • Tucancun Hotel
  • Cancun Barcelo
  • Barcelo Tucancun Beach Resort
Address: Kukulkan 24 | Zona Hotelera, Cancun 77500, Mexico

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Barcelo Tucancun Beach
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