Was there for 8 days with 4 teenage girls. Safe environment, clean. We all got oceanview rooms at no extra charge. Rooms are typical - clean. Not in them much so it really wasn't a huge concern. Food is plentiful, repetetitive but good. Tip for coming in late, only food available is in the hotel bar - they serve nachos... more

My husband and I went with 3 other couples for 6 days. We loved everything the hotel had to offer. The nightly entertainment was a blast. Picking a pool each day was great, though crowded. We were always close to a bar, wherever we were. The beach was VERY small and the water always rough, but still fun. We liked... more

We went there thinking that we were going to enjoy the beach, to our extreme and very upsetting surprise, there was nothing there, the water was hitting the cement wall. Where is the beach that shows in all the pictures? The advertisement on every website is misleading, you are selling something that is not there!!!! False advertisement is wrong and... more

Found a great last minute deal to Barcelo and decided to jump. I have to admit I wasn't too confident after reading some of the reviews but a vacation is a vacation. And Cancun is always beautiful! We were supposed to stay in a lagoon view room but received a room in the South tower with corner balcony. Beautiful view... more

have just read latest reviews for this hotel. BARCE3LO TUCANCUM, CANCUM. I too was robbed while staying here. i insisted to the hotel manageress that i was convinced it was the maid. also 2 men working in room with her. we also were next to adjoinng room, management admitted there was investigation going on. still 1 year later no correspondence... more

lets start with the rooms... our maids came to our room last cuz we were on the top floor.. so we had to call them to ask for towels early in the morning and they would only ever bring three even though there was four of us so we had to share. The showers went from exteme hot to extreme... more

Our party of 5 (3 adults, 2 teens) were warmly welcomed at check-in and given adequate explanation regarding towel cards which has seemed to be a problem with many guests at check out. Our room was in the older part of the building but we were able to upgraded to the south tower the next afternoon. Sara, at the front... more

I just got back from the Barceló Tucancun we had a group of 23 people for our son's senior trip. What a mess. We reserved 7 Ocean front rooms all on one floor. Confirmed this 1 week prior to traveling. When we arrived we were scattered on different floors, one family was booked on 2 different floors. We were told... more

after two weeks at this hotel i can safely say myself and my partner will definately not be returning to this hotel, room service/maids are repeatedly thieving items from rooms, numerous people whom were staying there were reporting things missing from their room ours unfortunately was our money and two broken suitcases, alerted the staff at the hotel whos responce... more