the front desk was terrible and the concierge was of no help unless you did the time share tour if you didnt do the time share thing they totally ignored you and you were on your own, they wouldnt help you do anything or set up any tours. the hotel is far away form all of the shopping and restaurants... more

WOW! I expected this trip to be insane with high demands, rudeness of staff, and the staff at this hotel just doing what they wanted to do with a hotel that was not all together. Not the case at all! I read some of the other reviews, stating that they were basically harassed to purchase over and over with drilling... more

My boyfriend and I stayed at this hotel in mid-April 2009. We were there for 5 days, and the first 3 went just fine. HOWEVER, on the 4th day we realized that our room has a vent in the bathroom that leads to a cabinet in the hall that can be opened and then whomever is in the hall can... more

First timers to Cancun. We stayed at this resort as an exchange through our time share from the good ol' USA. We found the Ocean Hotel to be very clean and the rooms were imaculate. The staff was very friendly and accomodating. Our Concierge was a young man named Jorge Ramirez. He was an excellent host and went out of... more

We purhased a Sam's Club trip last year, and I was concerned with the reviews I read at this web site. Our trip however puts the naysayers to rest, at least for my wife and I. It is a simple (everything accessible), affordable (can't believe the great exchange rate for meals and stuff in Cancun), clean (maid service very good),... more

I'm at the hotel now and couldn't wait to get on my computer and write my thoughts!!! As I sit in the lobby, I am getting angrier as I look at the workers and the smirks on their faces. Everyone usually starts with the positive things about the hotel, however I’m not. The thing that broke the camels back for... more

Like many others...........I read the reviews of other guests and decide to form my own opinion. Glad I did. My husband and I were there at the same time as "jersygirls" were. I fact we discussed Trip Advisor. Everything "jersygirls" stated I agree with. Let me now add my thoughts. Pick up and drop off was great at the airport.... more

Besides being part of a scam company the bathroom is extremely dark and even though it is an all inclusive, they don't provide you with water in the room. We got there a 2am (after a 5 hour delay flight) and I had to go all the way own to the front desk to get a cup of water from... more

First off, as so many others wrote, we were quite frightened by the negative reviews. Thank you for those who wrote and took the time to answer my many questions...it made all the difference in planning my great trip. We arrived on Saturday. We already own a time share and used our week for this hotel, so we did not... more