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Ocean Spa Hotel


Hotel class 2.0 of 5
Blvd Kukulcan Km 3.5 | (formerly Club Carrousel Cancun), Cancun 77500, Mexico
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Reviews you can trust

53% Recommend
3.0 of 5 stars 320 reviews
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By trip type
All (320)
Business (0)
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2 of 5 stars
st louis
10 Nov 2009 | Trip type: Couples New
1/1 found this review helpful

our original reservation was for laguna suites [honeymoon transfer]. 2 days before flying there we found out from a reveiw on here that our hotel was closed. After 2 hours of frantic phonecalls they sent us to ocean spa. We thought all was ok untill we arrived. the section of the hotel they put us in looks to be 20+... more

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3 of 5 stars
sarnia,ontario
29 Oct 2009 | Trip type: Couples
0/1 found this review helpful

So far I have had not so great of experience and I've not even gone yet! I called because of the reveiws was reading and found that YES they only record what they choose I was to get all-inclusive know they say extra $680.00 and after that there would be no other charges well we'll see. I will only do... more

Management response from
DavidZCancun_Mexico, Manager

Dear Valued customer thank you for taking the time to write your comments. In reference to the packages we provide they are usually sold accommodations only, very few packages are sold with all inclusive option. If your package was already all inclusive please call our reservations department to clarify this. We at the Ocean Spa Hotel are looking forward to...

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5 of 5 stars
texas
27 Oct 2009 | Trip type: Couples
0/1 found this review helpful

We experienced first-rate service at this wonderful hotel, from the bell hops, reservation desk clerk, maid, bar tender, food servers, even the conceirge. Our room was simple, air conditioned, very clean and fresh smelling. The beds were comfortable sleeping. Flat screen television with many channels in English. We visited the Sunset Laguna for brunch and the Sunset Royal for breakfast,... more

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3 of 5 stars
fl
20 Oct 2009 | Trip type: Couples
0/1 found this review helpful

We went through Sams' club and upgraded to all inclusive. The room was bone basic, but clean. The view was of the court yard which was nice. The restaurant, by the pool side, was very good and had a nice selection. The main dining room food was excellent. There wasn't a large choice of different dishes for the main course,... more

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1 of 5 stars
Minnesota
16 Oct 2009 | Trip type: Couples
1/1 found this review helpful

There were so many things that went wrong with this place I really don't know where to begin. I am a very seasoned traveler and this was the worst experience of my life. Service was horrible, food was ok, location of resort is horrible, facilities are below average, and the games they play to sell you stuff is unspeakable. they... more

Reservations
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1 of 5 stars
canada
12 Oct 2009 | Trip type: Solo travel

Never buy the package from the Cancun Travel Unlimited/Marketing 4 Sunset Group. It is the most frustrating experience of my many many travels. Each time I call to make reservations the dates are never available, even when I call 60-90 days in advance. Additionally they keep adding on charges (100+) from the hotel, saying it's taxes from the hotel; this... more

Management response from
DavidZCancun_Mexico, Manager

Our reservation team has been in constant communication with our customer in order to provide all of the information and plenty of options for her to plan her vacation as she wishes. We are looking forward to accommodating her as a guest with us, and even though her first choice of travel dates were not available we were able to...

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3 of 5 stars
Sacramento CA
12 Oct 2009 | Trip type: Couples

My partner and I, like many others here, purchased the Sam’s club promotion to stay at this hotel. I call it a hotel, because this is not my idea of a resort. I must admit that we did not do as much research as we should have before scheduling this package, as we would have returned it to Sam’s Club... more

Management response from
DavidZCancun_Mexico, Manager

Dear Guest thank you for taking the time to write your review and pointing all of the areas of the resort which you enjoyed and the parts you felt needed work. I can assure you we will take all of your suggestions into consideration and some of them we have already began working on. Thank you for clearing up the...

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3 of 5 stars
denver
5 Oct 2009 | Trip type: Couples

We had a deal from Sam's Club for 4 nights 5 days at the Ocean Spa Hotel. We stayed from 19 -23 Sep 09. They try to sell you time shares but we opted out as we were busy and unavailable for the presentation. The room was basic, clean and comfortable. No coffee maker in the room and the style... more

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5 of 5 stars
Austin, Texas
18 Sep 2009 | Trip type: Family
3/3 found this review helpful

I was a little worried about this hotel after reading some of the reviews. I had to submit my review because a lot of people I met there liked staying there and dont let others know how good it is. This is a great getaway and is peaceful and relaxing. The staff is great and the food was good. You... more

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3 of 5 stars
Sunnyvale, CA
17 Sep 2009 | Trip type: Couples
2/2 found this review helpful

Overall I was pleased with this hotel. I think some of the really negative reviews come from people who expect a 5 star hotel for budget hotel pricing - and this is not a 5 star hotel and I don't think it tries to advertise itself as such. That being said - a lot of the reviews on this site... more

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Ocean Spa Hotel Also Known As

  • Ocean Hotel Cancun
  • Club Carrousel Cancun
  • Club Carrousel
  • Hotel Carrousel Cancun
  • Carrousel Cancun
  • Ocean Hotel Cancun Mexico
Address: Blvd Kukulcan Km 3.5 | (formerly Club Carrousel Cancun), Cancun 77500, Mexico
Cancun hotels Ocean Spa Hotel
3.0/5.0
320