We stayed at the Ocean Spa Hotel this month in Cancun. The rooms are so outdated and just plain ugly. We had a room with a balcony. No chairs or a small table which was disappointing. Rooms are not soundproof so was noisy all night. The food at the buffet was not good, hardly anything edible. The staff, however, were... More

The accommodations at this resort absolutely suck. It is not very clean and the hot food was at best lukewarm. Spaghetti at absolutely every lunch and supper. Workers were outside on the grounds at 4:00 am working and the rooms are NOT soundproof whatsoever. I went on vacation to get a rest but I certainly didn't get one here. More

We were surprised that so many people were negative about the Ocean Spa Hotel. My wife and I travel extensively and this was a good value for the money we spent. The property is nice. The staff is friendly and very helpful. The breakfast and lunches are not great but are definiately edible. You can however go to two other... More

My sister won this trip so we weren't aware up front that we had to go to a presentation. (I had looked it up on-line and some people said, "Yes," some "No." However, their own concierge said, "DEFINITELY YES!") Presentation: VERY FORCEFUL -- DIDN'T THINK THEY WOULD LET US LEAVE UNTIL WE BOUGHT! We were told presentation would be 90... More

I want to rate this hotel and my experience so people can know straight up what to expect. My 2 children, wife and I stayed at Ocean Spa through the new year. Dont let anyone fool you, this is a 3 star hotel with the rooms (at least our room). Maybe 4 with the staff included. We signed on for... More

the only thing i can say is that im glad i have enough money that i was able to leave this hotel and check into another. Room smelled like mildew and the refrigerator did not work. there was no robe and slippers the drinks were bottom shelf. the fruit was not as fresh one night was enough for me to... More

Loved this place and people were ver friendly and nice. Beach was very nice and they kept it clean all the time. Food was great and deserts were so yummyyyyy More

o.k the rooms we stayed in were pretty yucky we did have to laugh. We paid for an up- grade and wondered what the other rooms looked like. We found out - they looked like clown rooms. The lights leaked there was water all over the floor, the rooms smelt very musty. Our room was at the end of the... More

Had some really good experiences here, but really overall had the feeling the many of the employees just didn't care. I felt a lack of leadership, and I am not thinking I ever saw someone in charge of any department, certainly no one being directive. Overall the concierge and front desk were most unhelpful. Nice facility, and clean, mostly well... More