We just arrived back from our holiday at the Grand Oasis Pyramid ,from 12/24 to 12/31.We were a party of eight with ages from 24-90 years of age.After a lot of research which had both negative and positive reviews we decided on this resort.This is the first time we went away for xmas and I wanted it to be special... More

Scams everywhere you look in this place - have your wits about you and make sure you take print outs of all your confirmations and make sure you ask for proof of everything you have payed for and ask for copies of everything you have signed. ****CHECK IN:**** After arriving at the hotel (booked a 'Best Day' airport transfer -... More

If you don't speak Spanish then you will struggle getting around this resort. We had the black-wristbands and were given all of the VIP treatment which ended up being nothing. This was my family's third trip to Mexico within the last 3 years and it was our worst resort yet. The chairs are uncomfortable, the resort is a maze, the... More

I too was wary with the ocassional extremely negative view of this place from other reviewers. I think the average review of "4" is correct. Our room was clean. The walls are thin so if you got somebody obnoxiously loud next to you, that could be a problem We found the food fantastic. There are lines to get alcohol by... More

We stayed in Grand Oasis Ocean Front from 24th to 27th Dec. I enjoyed staying there but everybody has own opinion.Guest service its very nice but we got the room at 3oclock but were given black band and have every access to VIP lounge and restaurent. My phone in the room was not working I complaint and it was fixed... More

Our family of five experienced the worst service and hotel conditions of any of our many vacations to Mexico. We are low maintenance travellers but the over-crowded facilities, insufficient staff, food, beach chairs, battered and tiny rooms were a huge disappointment. We paid to upgrade to ocean front and black wristbands but did not realize we would share all facilities... More

Hotel Check in.. Check in was a little slow and she could have spoken English a little better.Check out was fast and the staff here seem to speak English the best of all the front desk staff. Ask for the black wrist bands gets you into every restaurant and premium brands of booze. Room. Was clean,A.C worked great. Bed was... More

I read alot of reviews before I left and I was alittle nervous about not spending more money and staying somewhere else. My daughters and I spent 7 days here and enjoyed every minute! Let me also say that I was a travel agent for over 10 years, and I have traveled extensively,( Aruba. Jamaica, Hawaii, Puerto Vallarta, Barbados, Bahamas,... More

Unfortunately my family and I spent 8 days at the "Not So Grand Oasis" The Front Desk staff definitely needs training in Customer Service. They were rude, curt, and appeared not to care anything about their guests. When we arrived our rooms were not ready. We had to wait approx. 4.5 hours to get our rooms. When we finally did... More