This was not a horrible experience, by any means. We had a good time. Part of the problem is that we were just in a much nicer resort in Akumal in July, so had a comparison. When we arrived, about 11:00, we were given a room immediately. When we got to our room, the view was spectacular, but we discovered... More

Overall it was an okay experience. It was our first time at an all inclusive.. didn't know what to expect... hotwire said non-motorized boats and snorkeling gear was part of the all inclusive package.. but when we asked for the snorkeling gear the staff rudely said no.. after a lot of convincing and proof shown to the manager of the... More

Had a great time, cant wait to go back. The food was good+ not excellent but the drinks were nice and strong. I'll probably pay a bit more and have a nicer hotel next trip though. More

Beautiful place! We upgraded to the Real next door. If you are not traveling with children this is the place for you. More

First time in Royal Solaris and actually my first time in Mexico. This was a pretty good place to start my first trip to Mexico. Friendly staff all around. (My amigo Gilberto, such an awesome member of the staff. ) The poolbar section of the pool smelled funny but fortunately it was by the bar so after a few drinks... More

Very nice place, I travelled with my 3 teenage sons. We found the resort to be super clean and well maintained (except for the mini golf course). This property has 2 Hotels on 1 site the Gran Caribe is nicer and has 24hr room service, seperate pool hot tubs and restaurants. We dined at 4 different resaurants and found good... More

Reading the reviews prior to our arrival, we were unsure if we had selected an appropriate venue. However, we had a very different experience to many of the earlier reviews. This was our first time at the Royal Solaris. From the beginning when we were upgraded to the ocean view room, to the delightful staff. This was a relaxing, rewarding... More

It was a lovely hotel! Mexican people are genuinely friendly and helpful. The facilities are very good, the sea is to die for, the food is good, offering a good variety options through 4 restaurants (buffet rest, French rest, a rest by the pool and a snack bar also by the pool. Also nice bars by the pool and inside... More

We were at the Royal Solaris Cancun from Aug 28 - Sept 4 2011 for our honeymoon. It was a WestJet vacations package deal that my parents had kindly given us. We had never been to Cancun before this trip. I had googled this resort and was discouraged to see a bunch of negative reviews, so it worried me for... More