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Sunset Lagoon Resort Hotel & Marina


Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico
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Reviews you can trust

67% Recommend
3.5 of 5 stars 225 reviews
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By trip type
All (225)
[ Date ] [ Rating ]
intimate
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4 of 5 stars
Los Angeles
20 Nov 2009 | Trip type: Couples New

My husband and I went here in the season time and it was very intimate food, activities , spa and rooms overall we had a wonderful time more

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1 of 5 stars
california
16 Nov 2009 | Trip type: Couples New

Hi everyone out there, we have been members of this resort for 10 years and they are so out of control it's hard to believe rci or any other travel company would have any affiliation with them at all!! If you get a call at home to stay at the ocean spa, hang up, What the sunset resorts (sunset lagoon,... more

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1 of 5 stars
Kelowna, Canada
12 Nov 2009 | Trip type: Family
0/1 found this review helpful

I just can not say enough about this hotel, The working staff were very nice, I really enjoyed them BUT My comments have to do with the service, I will list a FEW things that took place for us.. tooo many to list 1) Check out the webpage, lots of activities it says everyday,, only thing that was there was... more

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4 of 5 stars
Georgia
1 Nov 2009 | Trip type: Couples

We stayed at the Sunset Lagoon after arriving at another hotel to find that we had no A/C, and so many other problems that I could go on and on. Sunset Lagoon was our saving grace. We had the best time here. The rooms were clean with an amazing view of the lagoon and a jacuzzi on the balcony. Had... more

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5 of 5 stars
Minneapolis
27 Oct 2009 | Trip type: Friends getaway
1/1 found this review helpful

We stayed at the Sunset Lagoon two years in a row. The place is beautiful and well run. It is quiet, yet has entertainment and games. The staff strives to make your visit pleasant. Food is great and plentiful. It was apparent that the recession was starting to bring a decline in customers this winter as compared to 2008. One... more

PARADISE
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5 of 5 stars
Ontario, Oregon
20 Oct 2009 | Trip type: Friends getaway
1/1 found this review helpful

We have been going to Sunset Lagoon since 2003. We did buy into the time share at that time. We took another couple with us this year and had a blast. It was slower than usual which is from the economy and since it was hurricane season we are thinking, but still I will be back next year. The food... more

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4 of 5 stars
Cincinnati
25 Sep 2009 | Trip type: Couples

My fiancee' and i just returned from Sunset Lagoon. The one thing that I really didn't like was that there is no ocean/beach here. There is the lagoon and it is pretty to kayak on but it is not an ocean. You can go to the Sunset Hotel and they have a great big beach and ocean and the transport... more

Amazing!
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5 of 5 stars
New York, New York
30 Aug 2009 | Trip type: Family
1/1 found this review helpful

Sunset Lagoon was amazing, the staff couldnt be nicer, everyone had a great time, although if you get the all-inclusive deal the food is the same each night, and you'll get a free lobster dinner, the food at the lobster dinner was great but the service was very slow. The rooms at sunset Lagoon are large and spacious, any view... more

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2 of 5 stars
Nebraska
26 Aug 2009 | Trip type: Family
0/1 found this review helpful

Air conditioner was loud, leaked and the main road was loud. Not a very good selection of food. They push their presentations and if you don't buy, you become lower class and they judge you. Its all about money to them instead of treating you as guests. more

Management response from
DavidZCancun_Mexico, Manager

Dear Guest thank you for taking the time to write your comments, we would like to mention that they are very valuable to us. In reference to your comments about the food I would like to express that the resort has two restaurants and two bars, you have the option of international buffets or a la carte. As part of...

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3 of 5 stars
Washington
5 Aug 2009 | Trip type: Couples

First off, the staff and service at this hotel was awesome! Everyone was at your service and we truly had a wonderful time. We were in one of the upgraded rooms which had a nice layout but it was sort of old and smelled moldy inside. The kitchenette didn't serve much purpose as there were hardly any decent utensils or... more

Management response from
DavidZCancun_Mexico, Manager

Dear Guest thank you for taking the time to write this review and we would like to express how important these comments are to us since they give us the opportunity to receive feedback and follow up with them in order to correct them. In reference to your comments about the cleanliness of the room we would like to apologize...

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Sunset Lagoon Resort Hotel & Marina Also Known As

  • Sunset Lagoon Hotel Marina
  • Sunset Lagoon
  • Sunset Lagoon Cancun
  • Cancun Sunset Lagoon
  • Sunset Lagoon Resort
Address: Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico