This is a good budget-friendly hotel. The staff is very friendly especially waiter Roberto and bartender Freddy. Since it was the low season the "Little Italy" restaurant was closed but we enjoyed the variety of food at the "El Mirador" buffet restaurant and the "Restaurante Mediterráneo". The snack bar near the pool had standard hamburgers, hot dogs, and cheese nachos.... more

I just got back tonight- So here are my complaints. 1) the hot tub was out of service 2) the free snorkling isn't free 3) the AC hardly works- cooler outside so open the windows 4) Very small choice in foods provided- about 1/4 what other similar "all inclusives" offer 5) nightly shows were cancelled altho' they did have a... more

We had two weeks in this hotel all for just £700. The hotel was fantastic and right on the beach, food was great and the staff were amazing, they could not do enough for us. The only slight disappointment was the evening entertainment, except for the 70s and 80 show, what a giggle. Cannot wait to go back to Mexico... more

We booked the holiday back in Feb09 and the reviews of the hotel seemed great, then i checked again near the time of our departure and was shocked to see so many bad reviews!!!! This didnt feel me with confidence at all but it was too late now!! We arrived at the hotel around 5pm. We were checked in very... more

After reading all the reviews on here I was a little aprehensive about our arrival at this hotel. On arrival the entrance is quite impressive with an open air reception which also includes the lobby bar. We were checked in quite quickly as we were the 3rd of 3 couples that had arrived at the time. The girl on the... more

Hotel ok for what we paid, staff fantastic, beach awesome , far enough away from centre to be sooo peaceful, only 10min bus ride to centre (70p). Watched turtles lay eggs in eve, help babies into sea next day, just amazing.. Dolphin centre a must, best £9 I have ever spent!! Cancun is the place, you will never be bored...... more

I stayed here with a friend in April. The hotel itself could use a little updating, but the people who work there make up for it- they are fantastic(Tavo, Gabriel, Raul and others)! Hotel is located right on the beautiful beach and only a short bus ride to downtown Cancun where you can find lots of shops, restaurants, etc. The... more

First, let me say that the beach was amazing, but unfotunatly there was approximatly 10 chairs for the hundreds of us. Our room, the lock was broken, there was no hot water, no air conditioning (in the lobby, the restaurent or the rooms) and there was this fan that was making so much noise we barely slept. The food was... more

I wouldn't normally bother writing a review of a hotel but after some of the seriously misleading ones about this hotel felt i had to. Some of the things i read about this hotel had me really worried about staying here. I can honestly say i was amazed and truly surprised by just how great this place is, i don't... more