Traveled with husband, Bob & friends, Judy & Andy. This was their first all-inclusive & they loved it. The hotel was clean, service & food was great & the AC was good in our rooms. Don't know what this hotel would be like if it was full but, for us, it was a pleasant surprise. This hotel has the best... more

Read the reviews after i had booked and was worried, i was right to be!! Got to the 1st room in Block 1 and all my toiletries got covered in little ants, got a rep to get us a better room in the 3rd block which was refurbished a little!! The pool did have green edges so i ddint go... more

This hotel was very cheap and the pictures looked alright on the website but the room looked completely different when we arrived. The hotel staff was not friendly at all and did not help us. The air conditioning went out numerous times in our room so we had to sleep on hot, sticky sheets. The restaurants and bar have no... more

Cancun itself was amazing the pure white sands of the beaches and turquoise seas.. the hotel at first was good the rooms were clean and quite spacious the food was quite limited but we always found something we liked and never went hungry. Most of the staff were extremely friendly (Mauro and Diego) but u did find some of them... more

I have just returned from Cancun (today actually!!). We stayed at the Hotetur Beach Paradise for 2 weeks and found the hotel to be ok. The rooms are clean and the maid service is excellent. The hotel does need some updating, but on the whole it was ok. The staff were really friendly and would always help you if you... more

i just have to say this hotel was fab !! the room was big,air con nice and cool huge window over lookin the lovely beach,,the food was lovely all diff varietys of food and themes each day spoilt for choice and 2 extra restaurants al a carte but we were more then happy with the main one.the staff were very... more

First off, You can not go there spending that amount of money and expecting a 5 star hotel. It is for sure exactly what you pay for. We stayed here for a week for our honeymoon. We arrived late at night and received an ok room. The air conditioning in that room was awesome. The next morning we asked for... more

having stopped at this hotel four years ago and having an excellent time we thought the reveiws we read were wrong! how wrong we were.the hotel is in desparate need of alot of investment the rooms were pretty much the same as last time basic. the first smell that hits you as you get out of the lift to get... more

This was my 9th trip to the Cancun area and I knew what we were getting into. My father and I wanted to do a short trip to go scuba diving. My dad has never been to Mexico and we wanted a just a average place to stay. Last year my wife and I stayed next door at the Sun... more