My boyfriend and I just returned from 5 days at this hotel in cancun and we will never go back. If we do return to the area, we will defintely spend the extra $$ to stay somewhere else. Comments are as follows: 1. Rooms- SO HOT! The air conditioning does not work, so if you are not lucky enough to... more

We knew it wasn't a five star hotel however it could of been a little better. The activities that were so called "included" in the all inclusive package were not free-there was a charge for all of them.. We ended up going to a mall and buying body boards to give the kids something to do. Activity staff was friendly... more

Arriving at the hotel, they carried our bags to the front desk for check in, and checking in was a breeze. I was there with a 6 girls for a friend's bachelorette party, we requested 2 rooms with 2 beds each, close to each other, with an ocean view. They were able to provide us with this no problem! The... more

The staff was amazing, they are always there to help.. The Bartender Alonso was by far the sweetest guy there!! They work hard, and do not expect tips, however, once we gave tips they reallllly took care of you even more.. The food was delicious.. we only ate at Little Italy once, and had the pasta, and it was delicious.... more

it didnt cost alot of money for my holiday so all i wanted was clean hotel friendly faces and lots of sun. so, on arrival i thought the hotel looked a bit rough. yes they tried the hotel insurance on us as well but i just told them we already had ours so there was no problem but our friends... more

Hi, The only thing I would add to the last review is that the front desk "MAY" try to sell you what they call a "mandatory" insurance policy for when you are "OFF" the hotel property. PLEASE DON'T FALL FOR THIS! They tried it on my wife and I and we almost fell for it because we were pretty tired.... more

My husband and I are frequent travelers. We go on vacations, usually 3 times a year. We have stayed at 4-5 star resorts most of the time. We took a chance on this trip because for 8 days we paid 1400.00 including air fare. Cancun is like a ghost town. There were maybe 75 people at the hotel. We found... more

CAN'T BELEIVE SOME OF THESE REVIEWS, WHAT DO PEOPLE WANT, SOME PEOPLE ARE SO FUSSY, IT DOES'NT STATE ITS A 5 STAR HOTEL, SO IF THATS WHAT YOU WANT THEN PAY FOR A 5 STAR HOTEL AND STAY THERE INSTEAD ! My firend and I stayed at the Hotetur Beach Paradise for 2 weeks from 17th April - 1st may... more

The staff at the hotel is great but the hotel and its management are terrible. A/C is terrible rooms are hot !!!!! Had to go to Walmart and buy fans. The food is so so but they serve the same thing at every meal. Be careful at frontbesk they will screw you!!!!!! The drinks are horrible, beer and dirty monkey... more