I am here on vacation with my friend. is my second time in cancun and my first time in this hotel everything was very nice the food the emplogies and especially the staff rafael at the front desk is very friendly and so kind! when i was wandering they always help me thank you krystal cancun am sorry but i... more

We had a great stay from the time we pulled up in our taxi until the time we left in our taxi! The staff was very nice at all times. The location for the shopping and hotel zone was an easy walk or bus ride. The bus stop was not far at all . The Hotel staff was imformational. more

The services at front desk was great specilaly the Agent Yasmin Olivares , she was very nice , helpfull and very profecional. The housekeeping services was very poor you have to call all the time to get your room clean. The hotel was more like a timeshare owners ambiance not like a real hotel services like. You will be charge... more

My favorite part was their dine out program for the all inclusive guests. I don't care too much for food on the buffet, and Krystal has a great alternative. They partner with places like Hard Rock, Planet Hollywood, Margaritaville, etc. All inclusive guests at Krystal will obtain a voucher from the desk and receive a free dinner at one of... more

The hotel is ok. Its in a great location near everything, clubs, restaurants etc and it is big. There is a new section and an older section. We stayed in the older section and I liked it better since it was away from the night clubs. Where we were at we couldnt hear any noise from the club since we... more

I recently got back from my stay at the Krystal and I have to say what an excellent expierence I had, the room was clean and the service was great, everyone was very friendly and helpful. Another plus is that it right in walking distance to everything, the shops, clubs, resturants. I am planning another trip back next year at... more

I stayed at the NH krystal cancun hotel for labor day weekend 2009. It was a great hotel specially that i got it all inclusive. It was worth every penny.. Their selection of food was really good.,They offer a very selective breakfast ( buffet style + a chef to make you some fresh eggs), During the day by the pool... more

Very good and very cheap considering the rate 54€ each person all inclusive. Good staff especially in reception. I have to mention Mr Arturo Flores for his support and professional job. I suggest this hotel. Better to have accomodation in the new design building. Not very nice the old building especially outside. more

I have been staying at the Krystal every year for over 10 years, and every year seems to get better. This July of 2009, i stayed in the new addition to the hotel, with the club rooms. I must say i was very impressed, from the modern designs all the way down to the excellent service, and comfort from the... more