we booked this hotel for one week all inclusive. when we arrived the people at the desk didnt greet us at all we basically had to get their attention. when ordering drinks and friend and i wanted order 8 of the same drink and the bartender told us we could only have one each and told us he had to...
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We regret to learn of the challenges you experienced following your recent visit to our hotel.
At Krystal Cancun we continuously strive to offer exceptional levels of service, which in this case it appears we have failed to deliver.
I understand that you were unhappy with the service in bars and restaurants. I have addressed these issues with our management...
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We stayed at the Krystal Cancun through a vacation club "Fun in the Sun". We paid $389 for 5 days all inclusive, which was well worth the stay. The restaurant food for breakfast, and lunch was satisfactory, the dinner was less than satisfactory. If you want a pleasent dinner experience go two doors over el Mortero for some of the...
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We are so grateful for your feedback, and we thank you for taking the time to review your experience on TripAdvisor. I was glad to see most of your visit went as planned, however you mentioned some points regarding diner and gratuity taxes. We don´t have that charge for all inclusive guests. Please let me assist you personally at lvpaguilar@krystal-hotels.com....
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My partner and I found information about this hotel on the internet and booked a one week all-inclusive vacation because the price was right. After reading the reviews on-line I was not sure what to expect... I must say that we both had a wonderful time and were really comfortable at this very well run establishment.
We arrived at least...
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Thank you for sharing your special experience with us. It was an honor to be a part of this wonderful occasion and I will share your kind comments with our staff as they strive daily to exceed the expectations of our guests.
Our goal is to provide you with exceptional service and to ensure that each and every one of...
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A gorgeous location in the Hotel area of Cancun, with very helpful staff, comfortable rooms, and amazing view! We loved the breakfast buffet, the pool and beach, and we were in the perfect location to enjoy local restaurants and shopping, and could take day trips to local attractions easily and for reasonable prices. (Great nightlife too! The local nightclubs are...
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We are delighted to have had you with us during your most recent visit to Cancun and are pleased to hear that you had pleasant experience in your holidays
It´s good to see you liked the hotel and the location that is one golden rules in any destination of the world.
if I may be of the slightest assistance to...
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My friend and i came for a quick weekend trip just to get away and staying here was perfect. it was off season so it wasn't crowded and noisy. we had an ocean view room in the new tower on the 7th floor, which i highly recommend requesting. the view was amazing. and the sunrise was something ill never forget....
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Thank you so much for staying at Krystal Cancun during your recent visit to Cancun.
We are so grateful for your feedback, and we thank you for taking the time to review your experience on TripAdvisor. I was glad to see most of your visit went as planned.
Feel free to contact me at lvpaguilar@krystal-hotels.com if you need any assistance...
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I spend a night at the Krystal on my way back from Isla Mujeres, I am so glad it was just a night!
The hotel has a good location, close to restaurants & shops (sadly not good ones).
The rooms are spacious and clean but I was able to hear the TV from the next door guests!! The food is...
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Following your recent visit here at Krystal Cancun, I would like to thank you so much for taking the time to share your experience.
I would like to extend my sincere apologies for the inconveniences you experienced during your visit. I understand that you were unhappy with the noise among rooms and were disappointed with the food as well. I...
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I stayed at Krystal during memorial weekend 2011 with my friends. Honestly I would go back to this hotel only for memorial weekend cause its convenient and close to the bars, restaurants, and shopping area as well as all of my friends stayed there, but i would not stay here on a off peak time, I've stayed at better hotels/resorts....
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Thank you for sharing your experience with us.
We regret to learn of the challenges you experienced following your visit to our hotel last year.
We have already worked in different points you mentioned in your review. We had a big refurbishment in the hotel and believe me a lot of our facilities look very modern and nice.
The only...
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I'm a single guy that stayed 5 nights doing the all-inclusive, good pool, big wave beach, but no day times activities, no staff organise games to interact or meet other singles. One bar in the lobby that closed at 11PM and that was it, a single guy would have to spend money going to one of the local clubs costing...
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We want to thank you for writing about Krystal Cancun in tripadvisor.
We want to know more about your suggestions regarding the activities in the hotel. In the property we daily have beach activities, in the pool, in the beach, we have games like volleyball, bingo, activities oriented for families, pool tables, ping pong tables, we even have kid camps....
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Had a horrible experience which was made 10 times worse by hotel staff Paris Aguilar Lobby Manager. I will write the details when I have more time. Til then look at the hundreds of letters giving very bad reviews to this hotel. Staying here is not worth taking the chance of ruining your vacation.
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Dear guest,
Feel free to write down anything regarding the hotel or Paris Aguilar in Tripadvisor.
That's the reason to be of this website. Guest's feedbacks.
We really want to help you out and know what happen. Please, Just be more specific and detailed cause we don´t have nothing objective to work with.
Sincerely,
Paris Aguilar Ugarte.
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To get to the point - there is great view in staying here. Night life is excellent outside the hotel and the beach is incredible. Yes, make sure you stay in the new tower because it's new and better. The food is not world class by any standard. I took the all inclusive - which if you're drinking I would...
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We are delighted to have had you with us during your most recent visit to Cancun and are pleased to hear that you had pleasant experience in your holidays
Thank you for your comments about us. The location is one of the golden rules on any destination. I want to let you know as well we are renovating different points...
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