When we arrived, our room was in a newly renovated area right next to the Disco next door. The music shook the walls until 4:00am. Terrible!! We asked to move and they did move us to the main building which was better. The next day we had to attend a mandatory time share presentation and we were introduced to Rafael... more

I was here over spring break. The food is not very good. Had to eat at the buffet most of the time. The rooms were okay. My birkenstock sandels were stolen out of my room by the cleaning staff and the hotel would do nothing about it. There were no non motorized water sports of any kind. We got a... more

OK, so if you have read the reviews you will know that there is no swimmable beach at the front of the hotel. Big deal, takes 1 minute to walk to where you can swim, or jump on the bys for $0.70 and go to plenty of beautiful beaches. The location was perfect if you are a socail butterfly, it... more

I was a single traveller.... ill start with the good things about the place... -location was in the party zone and close enough to the local bus for downtown.... -servers in buffet restaurant were willing to give me cheaper ways to travel to isla mujeures and playa de carmen....(with the locals) -my room was cleaned every day -food was decent... more

I was travelling to Cancun on business (so my needs were minimal) and I work for a nonprofit (so, I'm used to budget accommodations). Despite my very modest expectations, however, the NH Krystal still managed to be a profound disappointment. Here are a few highlights: * Lost my reservation and insisted on rebooking me at a higher rate even after... more

Ok, I know alot of people had very negative things to say about the NH, but my experience was very different. I stayed at the new tower, had a nice room with a great view. My experience was great unlike all the others. Yes, there was so frustrating moments, and alot of stuff was damaged by the storm, but they... more

I am not sure why so many people had bad reviews for here. This was my first time travelling and I thought this place was wonderful. Yes there can be some bugs with things like rooms service being busy and yes we had trouble getting a coffee pot as well but over all everyone I was with had a great... more

First of all I would like to say that I am a member of RCI and this was a last minute trip. The location of the hotel is the best feature. It is less than a one minute walk to the heart of the party zone in Cancun. As for the hotel. We checked in through their sales staff from... more

I have to put in a positive review in light of the number of recent negative reviews. My husband and I stayed at the Krystal Cancun the last week of February and had a very relaxing week. We found the staff to be very attentive, courteous and hard working. While we wish we had more restaurant opportunities at the hotel... more