Having payed for a honeymoon suite with ocean view, we first got a room with a view of the parking lot/climatization system. After having complained we got our suite in the afternoon the following day. Gave the hotel receptionist our credit card which they for some mysterical reason lost. So trying to pay our cheques at the pool bar or... more

nH Krystal gets top points for its great location - walk to the beach, numerous swimming pools, couple of blocks to the night life and easy access to buses and taxis to airport and ferries. The hotel staff are friendly and have a concierge desk for all your local travel needs. The dinner buffet is delicious with variety of locally... more

NH Krystal Cancun took advantage of two old Americans citizens. Our first trip to Mexico….. Our first Honey Moon….. Our first romantic Trip….. Just her and me….. We have been together for more than 40 years. My lovely Wife and I spent six year of our life’s working, saving, living with limitations, waiting for our first honey moon (We never... more

Beware of Vacation Club representatives baring gifts!! After touring the hotel and being offered 2 nights free to "check-out" the club, my friend and I attended a time-share presentation. I emphatically stated that I already owned a time-share in Florida and was NOT interested. The presentation switched to a deal, whereby I could transfer my property in Orlando for their... more

Guys, this place is amazing, it´s located just one block away from all the big clubs, has very nice and big rooms, with awesome view of the ocean. The hotel hosts and entertainers are the best always looking out for you, even inside the big clubs. Recommend a 120% especially if you like to party all night. By the way,... more

Every vacation in Mexico has always been at a Krystal Hotel. From the moment of arrival until departure there are always friendly staff ready to assist in every task. The buffets were marvelous and the evening entertainment in the bar was stupendous. I was fortunate to have enjoyed the versatile music from Horatio and the H Band over the decades.... more

I stayed at the NH Krystal after checking out of a neighboring hotel. I stayed there for 2 nights and it was wonderful. I paid $33 per night for an upgrade to a renovated room. It was soooo worth it! The room was beautiful! To my surprise I had an ocean view!!! Marble floor, comfortable King size bed, flat screen... more

I went to Cancun for my senior trip. The location of the hotel is great! It's in walking distance of all the clubs and food! But the only thing I hated was the fact that there was an AC but it didn't work! It was so hot in there I actually slept outside on one of the beds. They have... more

We stayed here for the weekend we had 5 rooms, Adults and young children from the age of 2 months to 11 years old. The Hotel is very plain as far as arquitecture goes. the rooms themselves are nice but not nice enough to make up for POOR service. As many have already stated cleanliness in common areas was pretty... more