I was travelling to Cancun on business (so my needs were minimal) and I work for a nonprofit (so, I'm used to budget accommodations). Despite my very modest expectations, however, the NH Krystal still managed to be a profound disappointment. Here are a few highlights: * Lost my reservation and insisted on rebooking me at a higher rate even after... more

Ok, I know alot of people had very negative things to say about the NH, but my experience was very different. I stayed at the new tower, had a nice room with a great view. My experience was great unlike all the others. Yes, there was so frustrating moments, and alot of stuff was damaged by the storm, but they... more

I am not sure why so many people had bad reviews for here. This was my first time travelling and I thought this place was wonderful. Yes there can be some bugs with things like rooms service being busy and yes we had trouble getting a coffee pot as well but over all everyone I was with had a great... more

First of all I would like to say that I am a member of RCI and this was a last minute trip. The location of the hotel is the best feature. It is less than a one minute walk to the heart of the party zone in Cancun. As for the hotel. We checked in through their sales staff from... more

I have to put in a positive review in light of the number of recent negative reviews. My husband and I stayed at the Krystal Cancun the last week of February and had a very relaxing week. We found the staff to be very attentive, courteous and hard working. While we wish we had more restaurant opportunities at the hotel... more

We had a great room, king bed, balcony on 7th floor corner, great view. Until we went to bed. Forget sleeping. That great corner room got all the noise from all the clubs until 5am. We slept every night with kleenex in our ears just to muffel the noise. Service was a joke. Room was supposed to have a coffee... more

Ok here's the deal the hotel is clean, They are very nice when you go to the front desk, But if you are all inclusive and you try and get a drink. THEY WILL NOT SERVE YOU!!! You can't even get eye contact unless you have a $5.00 bill in your hand, which you end up paying $5.00 a drink... more

i really liked this hotel. check-in was fairly easy. stayed in the new tower- rooms were really clean with nice, modern decor. the bed was very comfortable with crisp, clean sheets and a nice fluffy duvet. tv was flat screen and had cable (but mostly in spanish- disney and nickelodeon all dubbed in spanish, for those with kids). i liked... more

Unfortunately, most of the reviews are quite accurate - the hotel definitely did not live up to our expectations. Here are the main reasons why we did not like the hotel: 1) We chose not to have the all inclusive package (which, based on some other reviews was a good choice). Unfortunately, we were not made aware that the hotel... more