Harrast by the airport people, offert low ticket to turist places and only 90mnts presentation is all scam. They asked to show your credict card before to sign a contract. Then you have all kind of broken deals. They did to us to holder citizen on the 64,74 years old. After signde paper we found the no children after 12...
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The hotel is currently under construction and they are working fast to complete the work. All of the hotel staff were extremely polite, friendly and provided excellent service. Balam and the rest of the staff working in the restaurant were so attentive and made us feel special by remembering our names. We had a fantastic massage on the beach front...
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Following your recent visit here at Krystal Cancun, I would like to thank you so much for taking the time to share your experience. We are delighted to see you enjoyed your stay. And we will tell to Balam your kind comments.
We regret to see you didn´t like the spa building, it´s something we have to be working on....
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Rude staff, run-down building, and not customer focused. There are much better places to stay in Cancun...like Me Cancun by Melia. Please trust me...spend your hard earned money somewhere else.
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I really want to apologize for any inconvenience that ocurred during your stay. We are on our last lapse of the refurbishment. The hotel is looking awesome!
We respect our guests points of view and we know there are different types of hotels for different kind of customers, vacations and rates.
We would welcome an opportunity to discuss these issues...
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Krystal Cancun, was a perfect vacation for us. We wanted a place to relax and enjoy the beach, and we sure got it. The beach is one of the best along the way, with great waves and a beautiful blue color to it. This was my first time to Mexico, so I can't compare it with any other locations. BUT...
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The private beach and the pool plus the service were great.
We have been in room 1630 in the new structure, the room was full of ants.
Other then that was great and we hope to come back at december 12 to a better room.
Thanks, reut
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On behalf of the Management team at The Krystal Cancun, we would like to thank you for completing your review on Tripadvisor.
I remember talked to you during your check out. I really apologize for any inconvenience. We have programs to fumigate the hotel pretty often just like the government and healthy institutes point us how to do it. The...
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If you want to be apart of the Cancun nightlife this hotel has one of the best locations you can get.
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We booked a vacation through Fun&Sun Vacations and it was a nightmare. We were originally going to the Omni ,they Emailed 2 weeks later and said it was full, (after they took our money ) they then told us that we got another place in Mayan riviera at Sandos we said ok and told friends to book close by (...
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Hello,
Just to let you know i will check about this travel agency with our sales department. However you did not give us any information regarding your stay at Krysal Cancun.
Warm regards,
Paris Aguilar Ugarte.
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My boyfriend and I went to Cancun a few weeks ago. The shuttle from the Krystal was there waiting for us when we got off the plane. Our room was very nice - bed was a bit stiff but sleepable! We were the very last room on our floor, right next to another hotel that has a club - VERY...
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Thank you so much for staying at Krystal Cancun during your recent visit to Cancun.
We are so grateful for your feedback, and we thank you for taking the time to review your experience on TripAdvisor. I was glad to see most of your visit went as planned, however you mentioned some issues that the managers involved have to know....
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Krystal Cancun is located in the perfect location in the Hotel Zone. The hotel is under construction for much-needed repairs right now. They are placing wonderful marble tiling in the foyer and hallways on the main floor and are adding balconies to all of the ocean-front rooms in the main tower. The beach has been totally "man-made" by these hard-working...
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Thank you so much for taking the time to detail your recent experience at The Krystal Cancun.
We would also like to thank you for your comments. Those ones help us out to improve our services. It´s true, at the moment we are in our last days of refurbishment, we have very good changes in the rooms and different areas...
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Krystal hotel is awesome in soo many ways! The rooms are super clean, the beds are extremely comfortable, I swear you can't get out of them. The staff is also awesome, very welcoming and kind people. Krystal hotel is also the ultimate location, right on the strip of the hotel zone. By staying here you will not only save money...
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Thank you for choosing Krystal Cancun. It was a pleasure having you with us during your recent visit to Cancun.
Our goal is to provide you with exceptional service and to ensure that each and every one of your stays with us is a most pleasant and memorable one.
We hope to welcome you back to Krystal in the not...
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