This is a very noisy place during the day, constant animation over the PA system, you can't escape. You can hear the yelling and screaming of the staff even on the beach. When we arrived, there was no welcome drink, the guy at the reception tried to sell us an upgrade for a better room for $70 (including some club... More

we picked this hotel because of it being family friendly and weren't disappointed. Hotel is located on South end of Cancun strip, which made for short trip from the airport. Check in was good. we were early so room wasn't ready, we asked to use hospitality room to change. found room real nice. had large showers and change area. Got... More

If you are adults without kids this is NOT a hotel to get away to and relax in. However, if I had a family with young children this might be the type of hotel that I would chose to go to. It is a large hotel with allot of families with children and there is a constant hustle and bustle... More

My husband and two young sons (7 and 9) stayed here for two nights at the end of a vacation we took to Akumal. The hotel, while a bit dated, has many nice amenities: the kids' pool is great for the tween and younger crowd with a pirate ship and interactive slides, my kids enjoyed the game room (although there... More

First of all thank you to the staff of CPC for making our stay wonderful!.We had a fabulous time with my family. Our major concern was food allergies for our 2 kids and the staff went out of thier way to ensure our children had a wide variety of choice by identfying food containing potential allergens (in our case peanut... More

We took our kids here for their first Mexico experience, and our first in Cancun. Our trip was 7 days and 6 nights. We arrived at the hotel which looked very well kept and clean by the look of the lobby and public areas nearby. Here is my review of our trip: Check in: The front desk check in was... More

a group of 7 of us went to cp in october and had a fantastic time. i cannt rate the staff highly enough, always there to make you holiday perfect. food nice and alcohol great, especially the red wine! adult pool with swim up bar was lovely and quiet. buses stop right out side hotel and takes you along the... More

The resort was very clean and well looked after. More vegetarian options are needed in the dining areas. Food was good and the dining areas were great. On the whole a great vacation! More

I wish I would review tripadvisor review before we booked this hotel.Just like it was said the front desk at check in is so slow.At arrival every couple spent on average 20 minutes.No welcome drink was offered and we waited 45 minutes to check in.The front desk guy called here and there and went here and there.We realy got upset... More