There is a lack of security at this hotel. My wife and two kids were robbed from inside the room while we were out. The hotel did nothing to resolve the issue and we were treated unfairly. We felt unsafe staying in a foreign country with the lack of security. It is a disgrace for the Hyatt Regency and Resort.... More

We started off on the property in a non-view room as there was a problem with our expedia reservation so we had to book a reservation until they found that one - that room was not any better than a motel 6. NO view except the street, small, just ok...no coffee cups, no room for furniture other than bed. This... More

nice beach walk to shops buca de beppo a short walk nice beach good for little ones as well best dinner at the grill on premises had the best meal of the trip there cocos and about six clubs right down the street no vendors on the beach was weird but i think a more secure area will be back More

We had a blast!!! I've been reading alot of reviews that people have posted and I don't understand what could be bad about this place?! We had the time of our lives!!! First of all your not in Cancun to sit in the room so as long as the rooms are clean (which they were!!) that's all that matters! The... More

Cancun can be somewhat tick tacky the Hyatt rises above the crowd though - have stayed at HYATT with work and very much enjoyed the pristine beach and the unique hotel aesthetic - So my partner and I thought this would be the perfect - easy get away for a couple of days Would recommend the Regency levels as you... More

Our second stay here (6 nights) in a year, and we love this property. Best beach on the hotel zone. If you want the all-inclusive feel, don't go here. If you want relaxing, romantic and a splendid staff this is the place. Must do the club level - definitely worth it. Great staff of concierges on that level. Julianna and... More

Expensive for what it is. Helpful staff but facilities are very average for the price paid. Location at the edge of the Cancun bay means that beach is more restricted than in other hotels. More

exellent view,and location, the only thing I did not like was the buffet for brekfast it was to poor. More

Very friendly staff, nice beach, pool & terrace, food ok, good service. Very basic but clean rooms, no little mirror fixed to wall in bathroom. According to which side of the hotel your room is, can be noisy. Mine was on the windy side, there was obviously noise from the constant wind but also from generators of the hotel next... More