Not sure what MTravelerFlorida is talking about. This is a Hyatt and a good one at that. We were just there for a 5 day stay and found clean well appointed rooms and comfy beds on the Regency Level ($44 upgrade for us), wonderful breakfast included in the upgrade, one of the best massages ever at the spa, good lunches... more

I stayed here with my wife for a couple of days. I have to say the best thing about this hotel is its location. Simply the best. Period. I was satisfied with the service. The prices of its restaurants and bars are not so bad. The views you have of the ocean are very nice regardless of the location of... more

1)Great rates 2)Best location on the island fresh soothing breeze, turquoise water and on the point 3)Service is great 4)Great pool 5) Best breakfest on the island....amazing 6) Amazing music Buddah Bar 7) Great happy hour on the deck overlooking the ocean and refreshing breeze I suggest to up grade to a ocean view...lovely I suggest to get breakfest and... more

I am a Diamond Hyatt member and we were duped into staying here! We had problems finding the Hotel and discovered it finally by asking a Taxi Driver (we had a car). They have removed the sign "Hyatt" from anywhere on the building (and the place looks stripped) and they employees wear badges with "Hyatt" removed. When we questioned them... more

We recently stayed at the Hyatt Regency in Cancun over Labor Day weekend. The overall facility was nice, but not as big as many of the resorts. The room was quite small...and constantly wet! I realize it is a humid climate, but even with the AC on in the room, everything was wet. Papers that we had brought were saturated... more

Newly renovated room made decision to stay at this hotel the right choice for a 3 night winter weekend escape. Note - the hotel doesn't have a beach because it eroded after a hurricane, but it does have a nice pool area and you can swim in the ocean at the hotel next door. We stayed on club level and... more

Great service and great hotel overall. Since we got to the hotel, we were greeted by the friendly staff of the hotel. When we got to our room, we were wowed by the breath taking view, and it wasnt even the best view available.... this hotel is situated in a great area, we walked everywhere, there are restaurants nearby, shopping,... more

I stayed here in May-June 2008 for a week with a girlfriend. We were actually on a Grad Week senior trip with my daughter' and other 2008 graduates. Most of the parents stayed here, while the kids stayed at a nearby hotel, which was horrible!!!! But that's "a whole nother story", and different review! Our rate was part of the... more

I have stayed at Hyatt's several times and love the cool, class of this chain. I have yet to confirm that the hotel is really the Hyatt versus a cheap imposter. The hotel management is awful. For instance, I had to deal with a supervisor called Bettina - unsmiling, the customer is always to be doubted, burden on us kind... more