I ordered room service and asked for a glass of water to drink and they said they couldn't do that. Although there was a sign in the bathroom saying that the water was safe to drink, I didn't feel like drinking that water for dinner. It is standard to give a glass of water if that is requested during dinner.... More

We also stayed at Hyatt Regency from Dec. 27th to Dec. 31. Very nice experience. Got a 20% discount on all food. Ate most dinners off of menu and very good food. For breakfast we chose to eat off of menu and ate outside next to ocean view every morning. Beautiful. Wonderful lounge to have drinks before dinner that extendes... More

This was obviously one of the first hotels on the island and it is showing its age. I'm sure it was great at the beginning, but as of December, 2011 it is pretty tattered looking. It appears too many people have partied hard in their rooms and they have been replastered and repaired multipled times. Very plain rooms: white plaster... More

We stayed at the Hyatt Regency in Cancun on Dec. 26-Dec. 31. Very nice resort for a couples vacation. Clean rooms, friendly staff, nice pool, beautiful beach. Had no problem getting chairs by the pool. There were a few children at the pool and they were all very well behaved. Ate at the hotel restaurant for dinner (ordered off the... More

Got a good rate on Expedia, a little over $125/night for ocean view (very nice view down the beach). Room was small but clean with terrazzo floors and a nice private balcony looking down the beach). Bed very comfortable. Convenient parking lot in front for the rental car (with guard). Walking distance to many restaurants, bars and shops. No issues... More

This hotel probably needs a little bit of face lift and if you are looking for a luxury stay you will be set up for a disappointment. Their check in time was around 3 p.m. and if you come earlier , you would have to wait. That is what happened to us. We waited for about an hour for our... More

Rooms are smaller than in most of the other Hyatts in North America. No desk in the room, no place to to put your laptop in the room, just a small round table. Sauna and other spa services not included - you have to pay extra. No food included - in many other hotel properties nearby rates are lower and... More

Hyatt is always my first options whenever possible, and this time too. i stayed here instead of other all exclusive hotels in cancun. but i have to say i was wrong. we got to hotel at 130pm after all morning travel, francis, a front desk lady, told us the check in time is 3pm, so we waited, until almost 230,... More

I am here now and staying in a suite with connecting room with kids. I have been here 4 nights and two of them have had NO sleep!! There is a beach party that happens here and lasts until almost 5am. As a long standing Hyatt passport member that specifies "quiet room"...they just ignored that. When I complained the so... More