This was my first vacation ever. I went with my boyfriends family, and extended family. Upon arrival we were greeting at the front desk (no drinks like you see in the movies), after checking in we were welcomed to a party on the main deck around the pool. We had to wait in a line up to get through to... more

Cancun lovely what i got to see of it never again would i stop at this hotel. Upon arriving at the hotel we were shown to our room that was supposed to have a deluxe French balcony it was more like a muddy front door step. After returning back to the reception we were greeted by unhelpful reception staff, followed... more

My husband and I came here for 2 weeks on honeymoon in August 2008 (Thomas Cook). Great holiday overall. Cancun: Lively resort centre seems to be geared up for Brits. LOADS of stag & hen parties, which surprised me. If you wanted to go out at night you had to go full on - downing Tequila in bars and clubs.... more

I went here for 2 weeks in October with my friend, the hotel was amazing, very clean and tidy. The rooms were more than big enough for 2 of us altho I think it would have been a squash with more than 1 in each bed. The room was spotless and had everything we needed (iron, hairdryer, safe, tv, mini... more

Me and my friend (single ladies) went for two wks. arrived on the 31st aug. The weather was fab, couldnt ask for better. it rained for about 1 hour on 1 day only. Have your own beach with lovely sand...so you have the choice of pool or beach. I am very fussy with food and i seemed to have lost... more

We just got back last week from our 7 day stay in Cancun. We have traveled to many many places and cancun 5 times, and to our surprise when we arrived to this resort we were DEPRESSED. Call us spoiled but, with the OLD OLD room, the unfriendly desk clerk, the lack of lobby,NO HOT WATER< the Stage for the... more

The hotel was well looked after, our rooms were very clean and we had maid service every day. The staff were unbelievable so friendly and couldn't do enough for you wether you tipped them or not. The food was very nice with a good choice and the A la Carte restuarants were excellent you couldn't fault the food in any... more

the hotel was O.K. - it wasnt a complete let down, but certainly wouldnt stay again. Room was gorgeous with a beautiful ocean and pool view. Air con/safety box/show all in perfect working condition. The majority of staff were superb - Mary and Will deseve a special mention for sure! Reception and spa staff on the other hand need manners... more

Room: Our room had a king size bed, LCD tv, minibar, coffee/tea maker and alarm clock radio. The bathroom had a shower rather than a bath and was a good size, the room itself was pretty big. We had a french balcony so you couldn't fit a chair onto it, some rooms had a slightly bigger balcony that could fit... more