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Barcelo Costa Cancun

3.5 of 5
Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Hotel amenities
Ranked #65 of 170 hotels in Cancun
3.5 of 5 stars 1608 Reviews
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1,608 reviews from our community

What travellers say about this hotel
  • Beach bars(42)
  • Very good(37)
  • Buffet restaurant(25)
  • Coco bongo(23)
  • Pirate ship(21)
  • Pool area(17)
  • Really nice(15)
  • Friendly and helpful(12)
  • Spring Break(7)
  • Hotel zone(7)
Traveller rating
    595
    446
    255
    172
    140
Only show reviews for Family (191) | Couples (463) | Business (7)
Date Rating
Aidyh
Contributor
14 reviews
21 helpful votes
2 of 5 stars Reviewed 25 January 2012
2
people found this review helpful

Beach too small and packed, food rubbish probably the worst ive ever had on all inc, sevice friendly, drinks good, very noisy in rooms at night, woke up every morning at 6 by deliveries, maids arguing n banging, lobby bar small and packed at nights, it reminded me of benidorm a bit which is not our kind of place ,... More

Was this review helpful? Yes
Marc Giesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
30 January 2012

Dear Sir Receive a warm salute from Barcelo Costa Cancun. I hope this message finds you well. Customer’s feedback is very important to us. I have reviewed this claim regarding your recent trip to our hotel and I am deeply sorry that you encountered some issues during your stay, because customer satisfaction is our top priority and it seems that... More

nat1989
Glasgow, United Kingdom
Senior Reviewer
6 reviews
4 helpful votes
5 of 5 stars Reviewed 25 January 2012
3
people found this review helpful

this hotel is stunning. we didnt actully book this hotel we got moved hotels because the other hotel was being refurbished and can honestly say we were not disappointed everything you could need from a hotel, pleasent staff (they cant do enuff for you and are always smiling) superb food, hotel was spotless. just amazing!!!! More

Was this review helpful? Yes
Marc Giesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
30 January 2012

Dear Customer Thank you for choosing the Barcelo Costa Cancun during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. We hope you give us another chance to serve you, if you happen to visit Cancun in the future. Very truly yours, The Management More

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Amanda R
Chester, Nova Scotia
Senior Contributor
22 reviews
4 helpful votes
3 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

My husband and I just returned from a week at the Barcelo Costa Cancun for our honeymoon from Jan. 14-21st. I did many weeks of research and read many reviews on tripadvisor before booking this hotel, and all around we had a great week and for the price we paid we got our money out of it. We stayed in... More

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odebartolo_
Toronto, Canada
1 review
14 helpful votes
4 of 5 stars Reviewed 21 January 2012
14
people found this review helpful

My boyfriend and I visited the Barcelo Costa Cancun on February 7-14 2011. I'm a tad late writing a review, but I wanted to share our experience!! While selecting a hotel in Cancun, Mexico a friend suggested we check out the Barcelo resorts. She claimed she had been to a view in her recent travels, and was always satisfied with... More

Was this review helpful? Yes
Marc Giesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
30 January 2012

Dear Costumer, Greetings from Barcelo Costa Cancun It was a pleasure to have you with us. We appreciate taking time to review our services, and I am glad you have rated most of our services very high. Thank you for choosing Barcelo Hotels More

markbru64
Middlesbrough, United Kingdom
2 reviews
2 helpful votes
2 of 5 stars Reviewed 21 January 2012
2
people found this review helpful

i must say i had read lots of reviews of the barcello costa before we went on the 3rd of jan i must say i am not a fussy person at all but the room we had 751 was very poor we thought booking a superior room was going to be fine but what a let down clean but very... More

Was this review helpful? Yes
Marc Giesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
30 January 2012

Dear Costumer Receive a warm salute from Barcelo Costa Cancun. I hope this message finds you well. Customer’s feedback is very important to us. I have reviewed this claim regarding your recent trip to our hotel and I am deeply sorry that you encountered some issues during your stay, because customer satisfaction is our top priority and it seems that... More

ddefazio
Atlanta, Georgia
1 review
8 helpful votes
3 of 5 stars Reviewed 19 January 2012
8
people found this review helpful

The staff was super nice and wanted to help in anyway they could. The food was hit or miss, but if you didnt like it- get something else. Location was great -Bus stop directly infront of hotel- only 5 minutes to downtown-- next door to the playboy casino and ferry to island. The drinks were good and had plenty of... More

Was this review helpful? Yes
CandyLadyManchester
Manchester
Reviewer
3 reviews
16 helpful votes
3 of 5 stars Reviewed 19 January 2012

We went in a group on 10 aged between 25-31, and had it not been for the group, I think me and my partner would have hated every second of it. We like beach holidays, which is what we expected. Although, the beach isn't that great and it isn't on the main stretch of Cancun beach. It is separated by... More

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Emmynominated
Calgary, Canada
Senior Reviewer
6 reviews
4 helpful votes
4 of 5 stars Reviewed 18 January 2012

This is such a fun hotel defintely oriented to a younger-adult age group. The hotel is fun, clean, and located near downtown Cancun. Now here's the thing that fooled me; I thought down town was where the clubs were. This is not true, this hotel is about a 10 minute drive away from the PLAZA which is where all the... More

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Happy_forever242
Arlington, Texas
1 review
10 helpful votes
5 of 5 stars Reviewed 17 January 2012
10
people found this review helpful

Hi, they say " Vacation is the place you go and never come back" In part ways that is true. I had the time of my life at Barcelo Costa. The people were great, the food was awesome. I would go there again and again. Ps I did come back, but I brought great memories back with me, I will... More

Was this review helpful? Yes
Marc Giesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
30 January 2012

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann More

VBHNewYork
NEW YORK
2 reviews
13 helpful votes
4 of 5 stars Reviewed 17 January 2012
9
people found this review helpful

I am surprised by the negative reviews. We had a large very clean room with 2 double beds. Yes the balcony was small, but didn't bother me any. The ala carte restaurants were good. Loved the beach, clean, never saw any seawood. Nice calm waters. Always got a lounge chair. Enjoyed the evening entertainment was enjoyable, especially the Mexican dancing... More

Was this review helpful? Yes

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Barcelo Costa Cancun Also Known As

  • Barcelo Costa
  • Barcelo Cancun
  • Gran Costa Real
  • Costa Real Cancun
  • Barcelo Costa Cancun Hotel
  • Barcelo Costa Cancun Mexico
Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico

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