very nice hotel just a few shortcomings, the ice machine on my floor never did work over the 5 days we were there, we had some carpet nails that we stepped on and it took 3 phone calls to get someone to fix them. Staff was very nice, breakfast buffet ok but over priced. Pool and beach were very nice,... more

My wife and I just returned from a week stay at the JW Marriott. It was out 4th trip to Cancun, but our 1st at the JW. We've stayed at the Hyatt, Fiesta Americana and the Ritz and the JW is now our all around favorite. Business is terribly slow in Cancun right now, so it felt like we had... more

Off season was the perfect time to be here! The resort was beautiful & the customer service was wonderful. Since there weren't a lot of people on the resort, special attention was paid to those customers who where there. I'd highly recommend this resort to anyone. more

this hotel is great it has over 5 pools and its backyard is the beach....lol I LOVED IT HERE!!!!! more

We attended for a buddy's wedding. We were without children at the time, but friends there had their children with them, and the grounds are so spacious and comfortable, with numerous pools and easy beach access, that I have no doubt we'd have been comfortable with our kids there. As I said, the grounds are beautiful, the staff (especially the... more

This hotel lived up to and in many ways exceeded the expectations of a 5 Star hotel. The pools and service were exceptional. more

We are always very cautious when it comes to Mexico, but this hotel exceeded our expectations. We had a room on the Concierge level, which included 3 meals per day, plus drinks, snacks... - very worth the extra money! The rooms were normal for Marriott - nice, clean, moderately large. There were plenty of excellent restaurants to choose from between... more

My husband and I stayed for 7 days 6 nights late August early September to get away and just relax. We reserved the Marriott's service for airport transportation for $16US each person in a shared van. However, upon arrival we had a private car drive us to the hotel directly. We were able to check in early, the hotel wasn't... more

I stayed at the JW Marriott in Cancun with 3 others in a 2 double-bed room. Beginning weeks before our trip, the concierge and hotel staff were outstanding. I had a few requests for our room and the concierge made sure we were taken care of. The lobby and grounds are beautiful with marble floors and ocean views. We stayed... more