Playa Del Carmen was our final destination, but we used our Reward Points to stay one night at CasaMagna to maximize our stay. We did this because we could not find a flight that got into Cancun early enough in the day so we decided to just get a room close to the airport. Anyway, I tell you this to... more

This is hurricane season in Mexico so there were not a lot of people there. I think the most people we saw at the pool at any given time was 30! It was like we had the entire place all to ourselves. The rooms are immaculately kept as well as the grounds and the entire hotel. The service at the... more

The CasaMagna Resort was the only Resort I've been to that was actually more beautiful in person then on the website. The staff was amazing, excellent food, great location, rooms were beautiful and the view of the ocean was beautiful. I loved my trip and the experience that wonderful CasaMagna staff helped to create. more

After staying just one night, my personal bathroom toiletries became missing while I was away from the room. I immediately informed the front desk and manager, for whom I filled out a missing items report. Upon review of the report, the hotel manager accused me of "lying for money," then yelled at me an inch from my face, AND threatened... more

I booked this hotel for $72 a night including breakfast. At check-in they upgraded us to Ocean View when we told them we just got married. First night was great Second night the hotel hosted sort of a sales event for some company and 200 guests suddenly showed up. One of the elevators to our room was out of service,... more

All Staff extremely friendly, from housekeepers, to pool staff, masseuses, to restaurant and front desk/bellmen. We had a wonderful time at this hotel, and very rarely had a communication problem. There is a JW Marriott right next door, but it was undergoing renovation and guests were referred to Casa Magna for restaurant and pool facilities. The pool and view of... more

Went for a quick trip and hotel is still as pretty as 10 years ago. Only 15% occupied which was nice but the only negative the beach is GONE and the water is rough~ more

We stayed at the Marriott for 7 days. I cannot begin to tell you how wonderful this place is. The staff is beyond helpful. The place is immaculate. The food was great. We had a beachfront room with very comfortable beds. They treated us like royalty. We were there to celebrate our 25th wedding anniversary. When we were having dinner,... more

This hotel was beyond spectacular. I have never experienced such a hospitable staff! Everyone was SO friendly. The hotel is beautiful! I never noticed a speck of dust ANYWHERE! I was amazed at how clean and organized it was. The pool was so relaxing and clean! We ate at all of the restaurants. I could not even find a complaint... more