This a very good 3+ star hotel. The hotel and the rooms and everywhere was extremely clean. The food at the restaurants (all inclusive package) was excellent. The service at the restaurants was always beyond expectations. Even though the hotels tells you that the tips are already included in your package, we tiped the wait staff at every meal because... more

Just got back from Park Royal Cancun. It was really good. Service was fantastic and always fast and on the spot. Friendly staff. Food good at the buffet although like all AI's get boring by the end of the week. We ate at the Italian specialty restaurant 3 times during the week and no one said anything. Not that it... more

This was our first trip to Cancun for myself, my husband and our teenage daughter, Park Royal was wonderful! I can not say enough about the friendly staff, best service we have ever received and much better than Sandals resorts we have previously stayed at. Gabriel in the dining room was awesome, he offered toast and bacon and cappucinos to... more

I just returned from this hotel a day ago. This was my second trip to Cancun in two years. The last time I stayed at the Royal Solaris. Location: The location of this hotel is great. It is right across the street from "La Isla" mall. Great place to be if it rains and just a 5 minute bus ride... more

Please be advised of the superior service provided by Eduardo to my fiancé and myself during our stay at the Park Royal Piramides Cancun last week, Nov. 15 - Nov. 22. Eduardo, Jose Luis and Edgar all of the lobby area made our stay at the Park Royal an incredibly special one. Cheers to them!! more

This was my third time in Cancun and the worst hotel I have stayed at so far. There are definitely some good parts of this hotel, but the bad FAR outweighed the good. Let me start by saying that I understand it is a 3 star hotel so I wasn't expecting the best, but i was DEFINITELY expecting more. Check... more

I went to this place, hearing good things about the food and the resort itself. My expectations were met. I would definitely revisit this resort again if I were to go back to Cancun. The pricing for all-inclusive were agreeable. The staff there was hospitable. One thing I did notice, though, was the sheets were just fluffed & rotated, not... more

First, let me start by saying that I rarely write reviews so the fact that I am compelled to write one speaks volumes. This was a great hotel. As soon as you walk in you are greeted with tequila sunrises as a welcome drink. Everyone is SUPER friendly and goes the extra mile to help you. There was not a... more

My boyfriend and I stayed at this all-inclusive hotel and were very happy with our decision. We were greeted at check-in with a tropical drink and the front desk staff were friendly and helpful. Our room itself was clean and very nicely decorated. There were a couple of downsides, however. Mainly, there were only two double beds with no option... more