We arrived at Park Royal on Sunday June 2nd and Departed on Saturday June 8th. We arrived before we were able to officially check in but we were greeted at the door, our luggage was taken care of, we were given a drink all within the first 5 minutes of arriving at the resort. We were allowed to still get... More

This was the worst experience I have ever had with a Mexican Resort - The Park Royal Cancun. Even though I paid double to get it, I did not get the ocean view room promised until two days later and only after my continual urging. Then it rained hard with the wind blowing and the room flooded and stayed that... More

We paid extra to guarantee a Presidential Suite with an ocean view but when we checked in our room did not have an ocean view. When we called down they said nothing was available. We had to wait two days (half of our stay) before they were able to move us into a room with an ocean view. There were... More

My husband and I stayed here after two wonderful stays in the Cozumel Park Royal and were honestly a bit disappointed in the resort. The food in the buffet was not nearly as good as the other resort. We were also disappointed with the number of children at the resort. We paid to upgrade to a Presidential room but did... More

Park royal was an amazing resort. The beaches were very clean. The entertainment staff treated everyone so kindly and showed that they cared we were there. Carlos Angel Salas was the best! He was so much fun! I hope to come back next year!

My family and I stayed at the Park Royal from may 15th thru the 22nd. We had booked a presidential suite because we were a larger group (my parents, my husband, young daughter, and myself) and we wanted a room that could fit us all yet have privacy for both families. The layout didnt really work for us since the... More

We have been there 6 times in the past 4 years... We absolutely love it there!!!! The staff are unbelievable, they go out of their way to make you happy.. The guys at the lobby bar are the best, Javier, Francisco, all of them really try to make you happy. When they see us checking in they bring a welcoming... More

It was our first trip to Cancun and we selected this hotel because we wanted a two bedroom that we could be with our kids (next trip I will certainly get separate bedrooms, they are big enough!). In any case, we stayed 6-7 nights and I would not return to this property. The room was ok (clean and spacious), but... More

Park Royal was a very nice place to stay. Everyone was so nice and always was willing to make your stay even better. My second day at the resort I met Carlos. He was such a sweet guy. He told my friends and I about the day time activities and nightlife. Every time I saw him he was always working... More