This was our second trip at this hotel. We are Park Royal members,they treated us very GOOD. The check-in ad check-out staff was great. We took another couple with us,they had never been to Cancun before they had so much fun -- looking forward to going back.Stayed in a Ambassador suite on the 1st floor--1008.The staff is so friendly and... More

We had a very enjoyable four night stay last week. We had stayed at the Park Royal last year and were looking forward to a second stay. Our room was in an Ambassador suite on the main floor. It didn't have much of a view as it faced the parking lot and was on ground level so that was a... More

Check in service: Terrible!! Watch out who assists you, be sure it's not a woman... She can turn your vacations into a nightmare! If you have any trouble don't doubt to call the manager. Service everywhere else: Excellent! People at the restaurants and bars treat you as their special guest. Rooms: Don't be fooled, the Presidential suite is a regular... More

This resort has the 90s deco and may seem dated but it has superb service and location! Right across from the resort is the shopping mall La Isle, which has the Interactive Aquarium where you can swim with the dolphins. The service of the hotel staff is fantastics, and they are always eager to help! Waiters and housekeeping staff are... More

I got back from Cancun a few days ago. My boyfriend and I stayed at the Park Royal. As soon as we got to the hotel, I realized I had booked a hotel that wasn't as big as what we were used to. As we entered the hotel, we were greeted from a lady with two tropical drinks (no alcohol)... More

Este verano fui al hotel Park Royal en cancun y me la pase a toda madre :D hasta hize una amigui jajaja una chava de animacion llamada Rocio que traia toda la actitud todo los dias, me gustaba la comida que ahi ofrecian y en las tardes a las picinas con unas bebidas sabrosas :D. Buenas Vacaciones, la señorita Rocio... More

Great hotel with amazing staff, and excellent location. There is a great Mall, La Isla, in the front of Hotel. Special congrats to "Miguelito"! More

We visited the Park Royal as two mothers traveling with our daughters. From the moment we arrived we were treated like VIPs. Jose greated us with his warm smile, got us our punch and delivered out bags promptly to our room. The beach was beautiful and within minutes of going there, we met the members of the entertainment/sport staff -... More

We returned to the Park Royal for the 2nd time in two years. It was great the first time and didn't let us down the second. We stayed in an Ambassador suite and it was great. Also, for 2 senior citizens, it was helpful staying in the main building. This gave us access via elevator to the Veranda restaurant, the... More