Great hotel for couples who enjoy making new friends and relaxing in the evening after exploring Cancun during the day. We did not go "all inclusive" and actually came out ahead on meals and drinks, but would recommend it for the convenience at the sister hotels. I read the poor reviews before we left and brought extra coffee and creamer.... more

My husband and I were given a trip to Cancun by a furniture company since we bought furniture there. The Laguna Suites was chosen by an agency, not by us. I had read on the Internet that they pushed Time Shares. When we arrived at Laguna Suites Sandra went over information about the hotel. She said she wanted to give... more

This hotel is a wonderful experience. My wife and 3 children, 9,7,4 came down from 4/7-4/14. Since the hotel has only about 40 rooms or so, the entire staff gets to know each of you very well. After a day or so the waiters will bring you your favorite drinks and know what you might even want for dinner. The... more

We just came back from a relaxing trip down to Cancun. I was contacted by a marketing agency and sold a package over the phone for a stay at one of the Sunset Group's resorts. (From looking at other reviews - I did not get the cheapest package!) This was the first time I had done something like this so... more

if you like the peace and quiet away from the main hotel zone, then this is it. we loved our stay here specifically for that reason. the staff were all very helpful and friendly. if staying here, you should definitely check out their spa. more

Our family just spent a wonderful week at Laguna Suites. The service was outstanding. We were picked up at the airport, and taken to the hotel, where the conierge, Maritza, welcomed us. We were given beverages when we arrived, and Martiza took about 15 minutes to tell us what to expect. Our room was nice, but not particularly fancy. It... more

Our family (mom, dad, three sons, two daughters and sons' three girlfriends) has just returned from probably the most fabulous, fun-filled family vacation ever and would head back to Laguna Suites Golf and Spa--their amazing swim up bar, attentive staff, fabulous a la carte dining and, because of the way the rooms nestle the pool, the sense you almost have... more

What can we say? We totally lived on these reviews before leaving home as we are a family of 5 with kids ranging from 3-11 years and nervous to say the least. We had booked using a corporate fax that came to my work and dealt at first with a company in Florida for our inital bookings. This along with... more

We selected this Hotel because we were contacted by a "time share group, that isn't really supposed to be a timeshare company", and they recommended this place. First off, the rooms are OK, they missed stuff like a clock or radio, couch was the most uncomfortable thing to sit in, there was only a tv in the bedroom side, no... more