We booked because we thought it was a too good to be true deal, but it turned out to be a trip ruiner. You get what you pay for is the theme of this hotel. First, I never write reviews, but this place is the worst hotel experience I have ever had as a frequent international traveler. If you can,... More

Sunset Royal restaurants, location, rooms and atmosphere is way ahead of other Sunset locations and Hotels in Cancun. Capt. Carlos and his staff at Capricio was very helpful and went out of his way to make this one a memorable stay!!. Server Alberto and bartender at Acuario were of the best we have had (and we travel a lot). The... More

This is a fantastic place to stay. The waiter staff is incredible. Like Guadulupe in the morning restaurant. Ever was awesome on the special beach club. Jesus cannot be beat for bell service, he is always a wealth of information. The weather is always perfect if you are staying for a week compared to other places. There are unlimited choices... More

My two friends and I went to this resort for a week in May. I found the resort to be clean with a stunning beach. We received excellent service from Michael, the lobby bartender and Ever, the server on the beach. We went for a relaxing week and got exactly what we hoped for. BTW...Coco Bongo is a must!

I loved the Sun Set Resort. The staff from the moment when we first walked in till the time we left, everyone treated us like royalty. The shows that were done was very entertaining and the performers were excellent. The MC, Samuel Edy, Natalia Marisol and Guada Lipo were very professional and funny. The food was out of this world.... More

Traveled with group of 13..We had a wonderful stay at this resort..Yes there was a timeshare presentation but only half of our group could go and they said it wasnt that bad and there represntative was not pushy at all..The staff at this resort are very friendly..We loved Jorge by the pool!! The food is good..none of us went hungry!!... More

This was given to us as a wedding gift. We stayed 5 days and it was very comfortable and everyone was super nice and accommodating. This is a timeshare selling type of place so if you want that sign up for the sales tour, they do give bonuses away for doing so. But our gift was paid in full so... More

It is hard to read his writing and I wish I had done this on our immediate return. He was the nicest and on task person that tended the bar. He was there last year as well and I would say the same. He was genuine about how I felt about my drinks and service. He made sure I was... More

This is our second time to stay here. This time around the quality of food was not as good. The drinks had very little alcohol and trying to get service was difficult. We had roaches in our room. I will not stay here again