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Sunset Royal Cancun Resort

3.5 of 5
Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
Hotel amenities
Ranked #102 of 170 hotels in Cancun
3.0 of 5 stars 406 Reviews
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406 reviews from our community

What travellers say about this hotel
  • Time share(14)
  • Very nice(4)
  • Ocean Spa(3)
  • Hotel zone(3)
  • Timeshare presentation(3)
Traveller rating
    83
    124
    59
    46
    94
Only show reviews for Family (86) | Couples (86) | Business (2)
Date Rating
MoniciaEchols
Heber City, Utah
2 reviews
4 of 5 stars Reviewed 26 September 2011

We went on a time share promo offer so for what we paid for this trip we truly got our moneys worth. This resort itself was average, however, the beach and view were breathtaking. So if you are one that loves to play in the ocean or sit on the beach this was perfect. The buffets seem to always be... More

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MsAdventure77
Santa Fe, Texas
2 reviews
4 helpful votes
1 of 5 stars Reviewed 22 September 2011
4
people found this review helpful

Sunset is big on SALES, SALES, SALES! If you don't want to go to yet another presentation, the concierge (which set up the sales meetings) become rude and no longer wish to help you. The food is not very good and it's the same everyday. There is rarely drink service on the beach so you have to walk all the... More

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DavidZCancun_Mexico, Manager at Sunset Royal Cancun Resort, responded to this review
29 September 2011

Dear Guest: Thank you for taking the time to write your review. We appreciate all customer comments since they provide us an opportunity for improvement. We regret hearing you are not satisfied with your purchase at our Club. We have taken all of your comments into consideration and will be taking immediate action to correct the incident you report with... More

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i3abyluv1
Boothwyn, Pennsylvania
Reviewer
4 reviews
3 helpful votes
4 of 5 stars Reviewed 15 September 2011
2
people found this review helpful

Overall, we had a good time staying here. The staffs were polite and our conceirge Tony was awesome. The only complaint that I had was that the food was dry and over-cooked, even the breakfast bar was horrible, and only 2 restaurants to choose from. The room service was a little bit better. Our room was outdated but they're renovating... More

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avaya13
Los Angeles, California
1 review
1 helpful vote
2 of 5 stars Reviewed 30 August 2011
1
person found this review helpful

-The room was beautiful but the A/C was directly blowing to the bed and there was no way to point it upwards or sideway so we had to sleep on the couch. It was hot so we blasted the A/C but the fan was uncomfortable. -Fridge didnt really cool our drinks. -Nothing romantic! -Food was so-so -We had an early... More

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Veta_Boles_Smith
Louisa, Virginia
Contributor
12 reviews
8 helpful votes
1 of 5 stars Reviewed 22 August 2011
2
people found this review helpful

my husband and i had a tour of this hotel with a free breakfast buffet. it was nice on the outside. well decorated. the rooms seemed clean but those were the rooms they showed us during the tour. nice pool area. the staff seems pretty nice also. The Buffet on the other hand.... they had some Local squid in it's... More

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D N
Washington DC, District of Columbia
1 review
4 helpful votes
1 of 5 stars Reviewed 22 August 2011
4
people found this review helpful

THis was the worse hotel I have EVER stayed in. We went in with some friends and our kids. The experience was horrible. THere was poop in the pool, broken glass in the kitchen when we checked in- THe first day they ran out of water and towels and the list goes on and on. It was so bad we... More

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McKee98
Evansville, Indiana
1 review
2 helpful votes
2 of 5 stars Reviewed 21 August 2011
2
people found this review helpful

We've been to several hotels in Cancun and this was certainly the least impressive. There are, however, a few positives: The wait staff was wonderful. Location was great for walking to clubs, restaurants, shopping, etc. Beach was great and had a lifeguard. The best of any that we've stayed at. Many chairs, umbrellas, etc. No bar there as advertised, but... More

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vinnymary
Colts Neck, New Jersey
Reviewer
3 reviews
7 helpful votes
1 of 5 stars Reviewed 20 August 2011
5
people found this review helpful

We bought a timeshare at the royal sunset approx. 15 years ago. We have swapped our weeks through RCI. We thought it would be wonderful to go back to Cancun. However once we arrived the rooms were unacceptable, dirty, outdated. We complained to the front desk and there comment was we needed to go to the timeshare event on Monday... More

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Soniasusanne
London, Canada
1 review
4 of 5 stars Reviewed 17 August 2011

Despite the mediocre accomodations of the Ocean Spa, we loved the Sunset Royal and Sunset Lagoon (we did not get to see the other resort because it was under renovations). This family of resorts with the shuttle system and selection of dining and beaches was fantastic. The location is gorgeous and the view of the ocean is breath-taking. We did... More

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Castazel
Fullerton, California
1 review
1 helpful vote
4 of 5 stars Reviewed 14 August 2011
1
person found this review helpful

The hotel itself, along with the food and beach is very nice. My family and I enjoyed our entire weeklong stay there. Our rooms on the top floor were kept spotlessly clean and organized. We even left money for tip each morning but the cleaning staff did not take it it, which was nice. It ensured us that we had... More

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Sunset Royal Cancun Resort Also Known As

  • Sunset Royal Cancun
  • Sunset Royal
  • Royal Sunset Cancun
  • Sunset Cancun Hotel
  • Sunset Royal Hotel Cancun
  • Royal Sunset Resort Cancun
  • Sunset Royal Resort Cancun
  • Royal Sunset Hotel
  • Royal Sunset Hotel Cancun
  • Royal Sunset Cancun Mexico
Address: Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico

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Sunset Royal Cancun Resort
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