We just got back as a family from a trip to Royal Sunset (and lagoon) and we had a fabulous time. We have been going for 10 years now, started when my brother and I were just teenagers. Now we live in different parts of the world and we meet at Royal every year for a fabulous family time. It... more

We just returned from another wonderful week at the Royal Sunset in Cancun. When we arrived the girls at the front desk hugged us and seemed truly happy to see us again. We stay here every year in March. Our room was immaculate, spacious, and our maid Nelly made beautiful towel sculptures for us every day. The pool bartender Adrien... more

WE did not BOOK at this hotel, but got roped into a time share meeting, if we listended to a 90 min sales pitch we could pick a free coupon ... Welll 90 mins turned into 5 ho urs of bullshit..we ate breakfast with the timeshare sellers, or as my husband and I call them, the first layer of the... more

The people are great; from the minute I arrived, around the clock, to the minute I left. The staff at the Royal sunset (and the Lagoon) made me feel like royalty. Sra. Sosa, at check-in made me feel as though she had personally been waiting for me to arrive. She saw that my family was travel weary and checked us... more

We went there apprehensively, as neither my wife or myself have ever been to Mexico or Cancun. Boy were we pleasantly surprised! Cancun's hotel zone along the beach was spotless. Not one peice of litter to be found! From the time we stepped into the lobby until we left we were treated as dignitaries to be sure. The food was... more

We stayed at this Hotel from 2/15/2009-2/21/2009 and we have several concerns that we want future travellers/visitors to know before booking at this place. During our stay we asked repeatedly to speak to a manager at the Concierge and the hotel front desk but this was "refused with a smile" (manager not available since they are too busy managing all... more

We read the reviews and were a bit concerned about the negative feedback. We just got back yesterday and I feel compelled to write a review. All in all, we had a GREAT time! There was NO PRESSURE to attend a tour or purchase a unit. We booked our vacation through an RCI trade (we own a unit in the... more

We just returned from a wonderful week at the Sunset Royal in Cancun. It was a perfect week! We originally were booked into the Laguna Suites, which was okey, but we purchased a membership and moved over to the Royal and it was much better. Throughout our stay, beginning with the Sales presentation, we were treated with courtesy. The length... more

We are 4 haus fraus who go on a trip every year. Our favorite trip was when we went to Cancun 5 years ago. We wanted to come back to Cancun and enjoy another experience there. Did we EVER! We had the time of our lives! Royal Sunset was very accommodating. The check in was easy. It was a very... more