Sunset is big on SALES, SALES, SALES! If you don't want to go to yet another presentation, the concierge (which set up the sales meetings) become rude and no longer wish to help you. The food is not very good and it's the same everyday. There is rarely drink service on the beach so you have to walk all the... More

Overall, we had a good time staying here. The staffs were polite and our conceirge Tony was awesome. The only complaint that I had was that the food was dry and over-cooked, even the breakfast bar was horrible, and only 2 restaurants to choose from. The room service was a little bit better. Our room was outdated but they're renovating... More

-The room was beautiful but the A/C was directly blowing to the bed and there was no way to point it upwards or sideway so we had to sleep on the couch. It was hot so we blasted the A/C but the fan was uncomfortable. -Fridge didnt really cool our drinks. -Nothing romantic! -Food was so-so -We had an early... More

my husband and i had a tour of this hotel with a free breakfast buffet. it was nice on the outside. well decorated. the rooms seemed clean but those were the rooms they showed us during the tour. nice pool area. the staff seems pretty nice also. The Buffet on the other hand.... they had some Local squid in it's... More

THis was the worse hotel I have EVER stayed in. We went in with some friends and our kids. The experience was horrible. THere was poop in the pool, broken glass in the kitchen when we checked in- THe first day they ran out of water and towels and the list goes on and on. It was so bad we... More

We've been to several hotels in Cancun and this was certainly the least impressive. There are, however, a few positives: The wait staff was wonderful. Location was great for walking to clubs, restaurants, shopping, etc. Beach was great and had a lifeguard. The best of any that we've stayed at. Many chairs, umbrellas, etc. No bar there as advertised, but... More

We bought a timeshare at the royal sunset approx. 15 years ago. We have swapped our weeks through RCI. We thought it would be wonderful to go back to Cancun. However once we arrived the rooms were unacceptable, dirty, outdated. We complained to the front desk and there comment was we needed to go to the timeshare event on Monday... More

Despite the mediocre accomodations of the Ocean Spa, we loved the Sunset Royal and Sunset Lagoon (we did not get to see the other resort because it was under renovations). This family of resorts with the shuttle system and selection of dining and beaches was fantastic. The location is gorgeous and the view of the ocean is breath-taking. We did... More

The hotel itself, along with the food and beach is very nice. My family and I enjoyed our entire weeklong stay there. Our rooms on the top floor were kept spotlessly clean and organized. We even left money for tip each morning but the cleaning staff did not take it it, which was nice. It ensured us that we had... More