We booked through a friend who is an owner. There was never any pressure to buy anything. We attempted to upgrade to a bigger room, but no oceanfronts were available. We were a group of 4 women, and we shared a studio. 2 slept on fold out sofa, our maid Ana offered to place another mattress on it to make... more

My friends and I had a wonderful time at Royal Sunset Cancun. We had excellent service. Thanks to the great staff that made it happen like Ana our concierge, she was so helpful and friendly, she made sure we had all our in-house restaurant reservations taken cared of and helped us with our itinerary, we didn't have to worry about... more

Since we bought a timeshare here about 5 years ago, we've gone back a couple of times already. Both times we've never had any problems with the hotel nor with timeshare sales people. We wanted to get a big discount for one of the tours so we attended the sales pitch for Tres Rios. We rode a van for about... more

My husband and just returned from our 2 week stay at the Royal Sunset Hotel in Cancun Mexico We stayed in a 1 bedroom which was spacious with 2 bathrooms. it had a excellent view of the city and lagoon and excellent night shades for sleeping in. The furniture was very out dated and damaged looking and the walls needed... more

I read several reviews of the Sunset Royal Cancun prior to our trip and was confused and a little concerned. I was prepared for a heavy duty sales pitch and to be penalized if I did not at least attend their timeshare presentation. I was a guest of a timeshare owner and the check in process was definetly geared to... more

Stayed for a week, LOVED IT. Bought a timeshare, it was a breeze, no pushy tactics, very helpful staff more

I went with an adult only group and was very happy with the service, food, and alcohol we received. Marco and Arcenio (waiters) were amazing to accomodate our needs. Yes...we did tip them very well, but they always made sure that there was enough alcohol in our drinks:) and we had what we wanted. There were also activity directors that... more

every thing u could want! more

This hotel is the worst of four that I have stayed at in Cancun. I stayed there for a week with eight friends. Upon check-in, they discovered that we were not time-share members. We then spent an hour for the check-in process as they tried to convince us to attend a time share meeting. That first night, three friends stepped... more