This was our first time staying in the Sunset Royal and we loved it. The concierge treated us with respect and kindness, going out of their way to ensure we were comfortable. The food was good, especially for breakfast. After a few days we would have liked some more variety, but over all it was good. The staff in the... More

This place is never dull unless you choose to site and enjoy a relaxing afternoon on purpose. There is always something to do and places to see when you are staying here. The services is EXCELLENT and the people friendly and quickly will remember your name to say hello again. You can't go wrong here and Sunset!! More

My great wife Kim had suprised me with a Christmas present for a trip to Cancun and both of us were excited to see a new place in Mexico as we have travelled to other parts of the world . We had originally signed up for a time share presentation at the Sunset Royal for a 1 week stay thru... More

Our time at this resort was wonderful. My husband and I enjoy our trip to Cancun and to this resort. The people at the resort were very friendly and took care of us. The housekeeping was excellent. We didn't have the all inclusive, but we wished we have done it because the food look so good. More

This a great hotel for families traveling w/ kids. The poolside service was great! Food was ok. To make reservations for ala carte..men remember slacks...no shorts. More

I actually wrote this review sitting in the lobby of this hotel and felt it was an injustice to not warm future visitors what they are in for. Our first day here we were welcomed open arms by 2 concierge personnel and once we declined the 90 minute presentation we were pretty much non-existent. The room smells of mold and... More

You may have noticed from other reviews that those individuals that gave the Sunset Royal a negative review often did so becuase they did not like the tactics used by the TimeShare sales people rather than becuase they did not like the resort. Being in the sales profession myself I have to say that I find their sales methods questionable,... More

First, there isn't a place in the Hotel Zone of Cancun that doesn't run the timeshare pitch to it's guests and anyone else it can lure. Just tell them you don't want their free breakfast and you don't need "information" and they will leave you alone. If you decide you want the free stuff offered, it will cost you probably... More

Let me start by saying I never write reviews to bash a resort, but this time I feel I have no choice. It all started about a year ago when a company by the name of Cancun Travel Unlimited called to inform us we had been selected to recieve a 4 night 5 day stay in cancun. Along with this... More