I read the reviews after booking and was so worry asked travel agent to switch hotel but was told that not possible because no exchange and non refundable policy. Decided to go with positive attitude and every thing turned out more than expected. Checked in was fast no line up at all, my kids got drink from the bar just... more

I'm not one to complain about things. I usually take it as it falls but with this place i have to complain..The first day we arrived we knew this place was going to be Hell..It was so hot in the lobby that you could just barely sit there and wait for them for them to check you in. Once that... more

My girlfriend and I (25 & 24 yo) got a good deal, so we weren't expecting a 5 star experience. We wanted a relaxing trip and that's what we got. Upon arrival we entered the "horrible lobby w/out AC". Well, there's a reason it's hot/humid...it's all open aired! So what. Our first room was in phase I of the Oasis,... more

I stayed at the Oasis Cancun for three nights with 2 girlfriends. We arrived to check in, and were told that we needed to check in at the "VIP check-in". LOL. We definitely did not receive VIP treatment! The female employee was very cordial (Yessica), but the man was extremely rude (his name escapes me). We were given a room... more

Have never written a review before because I usually don't have strong feelings about the resort that I stayed in because most are relatively close to the star rating that is given. I have to make an exception to this at the Oasis Cancun or even the Grand Oasis which is connected to the Oasis. IT should be a 1... more

I would never go to back to Oasis Cancun, food was terrible, pool was nasty (people drinking all day and NEVER getting out of the pool). Water in bathroom stank. Compared to people having bad service, well everything was ok with room service and stuff. Hotels needs to renovated. i'm 30 and I am out of the party scene too,... more

Since the first day I got to this hotel the experience was BAD! We waited about an hour to check in once we received our key we went to the room and they key wouldn't open the door! They don't use card keys they use an actual Key! Both the bellboy and the housekeeping lady tried to open the room... more

We arrived at Oasis, Caancun around 2pm on Aug 16, 2009. We were not offered anything to drink or a cool wash cloth to wipe off. This was our 5th trip to Cancun. We had stayed at 2 other hotels in the past. We choose the Oasis, as we got a good price. Needless to say, we now know why... more

This place is trouble, the food is bad the drinks are cheap and the service is the worst. We were at this place for 6 days and we had to ask for towels and toilet paper every day. I asked for the sheet to change twice and then received a bill of ($60.00 that's 792 Pasos) for the service. I... more