I spent 5 nights in this hotel in Cancun because all the other hotels were fully booked. I really cannot recommend this hotel! It is way too expensive for a maybe 2 star hotel. far from the beach and in a really ugly and noisy area. The stuff was unfriendly and hardly helpful. The rooms smell very musty and the... More

Have passed by this hotel several times during the evenings on my previous trips to Cancun and as the rate was quite reasonable, we decided to try it for one night this year. Both the outside and the inside is MUCH nicer in the dim evening light than during daylight but then it do look nice. We had booked one... More

This hotel in Cancun Centro has charm and heart. It's not Hotel Zone fancy, but it has everything you need, and more, at a very reasonable price. The staff is very friendly, polite and helpful. We based from Xbalamque on arrival to Cancun, returning from side trips to Isla Mujeres and Chichen Itza, and felt right at home by our... More

Spend 3nights at pool view room on Feb.2013. Checking review & take care for security as chain locked luggage with desk. Facility is dated, breakfast which is included is fruits , toast & coffee. Room is bright & not so noisy. Shower pressure is not strong, but hot water is coming. Many cheap restraints at park is just back side.... More

Given wrong room at late check in, Luggage lost while attempting to get new Suite which we had reserved the next day. On third day luggage was gone from locked room, which had been cleaned by the staff? Hotel Manager sticks with his story to go to Canadian embassy and they will take care of everything, even pay for lost... More

After asking many times, if found the pronunciation is: sha - balam - k I initially booked this hotel for first 2 nights of a 7-night stay... just in case it didn't turn out. The room was clean, everything about the place says "Mayan". I was initially was offered a room on the street side, but they quickly found me... More

We stayed there for 3 nights. our stay was very good! The reception staff were friendly, our room was large and clean, all amenities in working order. great location and lots to do around the hotel area! we really enjoyed our stay here and I would definitely stay at this hotel again!

Great hotel staff doesn't speak much English but will try and help you as much as they can great place to stay close to every think down town short walk to the supermarket to catch a bus to the hotel areas and the beach we were happy with our room we stayed her for three weeks and the girl gave... More

It was fun to stay at this hotel, we were looking for hotel in downtown cancun, and we found Xbalamque (Mayan word), the staff were very nice and treated us well. There was a local restaurant cross the street in front of the hotel, serving tacos arabes and mexican beer. Tacos were delicious and prices were quite low. If you... More