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Xbalamque Hotel

3.0 of 5
Av Yaxchilan 31, Cancun 77500, Mexico
Hotel amenities
Ranked #72 of 170 hotels in Cancun
3.5 of 5 stars 80 Reviews
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80 reviews from our community

    Trip type
Traveller rating
    26
    16
    9
    7
    22
Date Rating
Raselex
Vilnius
Senior Reviewer
6 reviews
1 helpful vote
1 of 5 stars Reviewed 17 July 2009

Although the interior was so authentic and incredible, the staff was very impolite, rude and unhelpfu, even the head of the hotel, that made a very sad impression. Instead of one big bed we had two separate on our honeymoon!!! :)) they were not willing to give a normal room anyway :( They really know nothing about customer service!! Would... More

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rocknroll48
vegas
1 review
1 helpful vote
3 of 5 stars Reviewed 6 March 2009
1
person found this review helpful

If you want Waikiki, go to Hawaii. If its a real Mexican experience you want, stay at the X. The rooms are tile and stucco, the bathrooms almost clean, the water temperature fluctuates for no apparent reason, the bed was hard but huge, the nights are alive with the sounds of traffic, and the buzz of weekend parties. There is... More

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bubbles2two
wirral
1 review
3 helpful votes
1 of 5 stars Reviewed 18 January 2009
3
people found this review helpful

We got a cheap deal to this hell hole, my advice is don't do it spend a little more. This hotel fronts as a 4* our travel rep even laughed at this and said it was a 2* at most he said it was the same as a $30 room in America. On arrival the staff were rude, we had... More

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Sorr30
Portland, OR
Senior Reviewer
6 reviews
4 helpful votes
3 of 5 stars Reviewed 13 August 2008
2
people found this review helpful

Other peoples reviews made me think twice before I went but the hotel was just fine. Room was clean, bathroom was cool. Bartender was nice. It wasnt spectacular but wasnt bad either. Only a few blocks from the bus station so that was nice. More

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dennisTruscott
Canada
2 reviews
23 helpful votes
1 of 5 stars Reviewed 15 July 2008
1
person found this review helpful

basically, that's the message we received from the female and male working the front desk at the time. We booked through Expedia and were supposed to be in a large deluxe suite and receive free standard rate meals. the female receptionist just shook her head while looking over the itinery and then commenced writing up what she was going to... More

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caumong10
NY
Senior Reviewer
6 reviews
4 helpful votes
1 of 5 stars Reviewed 7 July 2008
3
people found this review helpful

I admitted that I chose Xbalamque because I wanted to save some money. However, please take my advice that do not book with this hotel regardless what discount rate you get. 1. The hotel staff was rude and very unfriendly. With other hotels, the rule is "service first, then get tips". With Xbalamque, tip has to come first, and you... More

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misstraveler7
London
Reviewer
3 reviews
4 helpful votes
1 of 5 stars Reviewed 21 June 2008
3
people found this review helpful

I would like to warn anyone considering staying at this terrible hotel! first of all the staff is very unhelpful and NO ONE speaks English!moreover we were while relaxing by the pool, someone broke into our room and stole our digital camera - the last thing you want to happen when you are on holidays, isn't it? when we went... More

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bjolson
Eureka, CA
Reviewer
4 reviews
4 helpful votes
4 of 5 stars Reviewed 7 April 2008

Hotel X has a great location in downtown Cancun. Perico's restaurant is always a fun night out, and Hotel X is located a short distance from Perico's. It has nice mayan themed artword, and a wonderful pool to enjoy. The hotel also has a restaurant and lounge inside of it, but was never loud in the evening. The price is... More

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islasisterchick
Austin, Texas
Contributor
12 reviews
17 helpful votes
4 of 5 stars Reviewed 3 February 2008

I booked this hotel for a one night stay post-Holbox island and before an early flight the next day. I booked on travel-yucatan.com as they had the best rates(I think it is also Bestday.com) The posted room rate was $95 and we paid $49. When we arrived, the front desk people were friendly and spoke good English. Our room was... More

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sunnycc5
cape coral fl
Senior Reviewer
8 reviews
9 helpful votes
2 of 5 stars Reviewed 22 January 2008
1
person found this review helpful

This hotel needs to improve its appearance and security. Bedding is SOOOOOO shabby. Single sheet on a bare mattress. Dingy bedspreads. YUK. Thread bare and raveling towels---no hand towels or washcloths provided. The door is so flimsy that it would yield to the least pressure. Halls are dark and ominous. They are equipped with motion sensor lights so you have... More

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Xbalamque Hotel Also Known As

  • Xbalamque Hotel Cancun
Address: Av Yaxchilan 31, Cancun 77500, Mexico

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Xbalamque Hotel
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